@article{
  author = {Ashoori, Maryam, Sharif khani, Mona, Tarokh, Mohammad Jafar},
  title = {Developing Customer Knowledge Management Process Model  Using Customer Relationship Management Systems},
  journal = { Roshd -e- Fanavari},
  year = {2014},
  volume = {10},
  number = {40},
  pages = {1-10},
  doi = {}
}