%0 Journal Article %A Ashoori, Maryam, Sharif khani, Mona, Tarokh, Mohammad Jafar %T Developing Customer Knowledge Management Process Model Using Customer Relationship Management Systems %J Roshd -e- Fanavari %V 10 %N 40 %P 1-10 %D 2014 %R %U https://rimag.ir/fa/Article/20007