jstpi-202605192220260519224640CMV Verlagkhoffmann@cmv-verlag.comCMV Verlag Roshd -e- Fanavarijstpi1735-548610720252183FaribaArefAbbasKhamseh1072025324210.61882/jstpi.21012.21.83.32http://roshdefanavari.ir/en/Article/21012http://roshdefanavari.ir/en/Article/Download/21012http://roshdefanavari.ir/en/Article/Download/21012http://roshdefanavari.ir/en/Article/Download/21012http://roshdefanavari.ir/en/Article/Download/21012http://roshdefanavari.ir/en/Article/Download/21012http://roshdefanavari.ir/en/Article/Download/21012http://roshdefanavari.ir/en/Article/Download/210121- مشتاقی، پگاه؛ تأثیر استراتژی مدیریت ارتباط با مشتری بر رضایت مشتریان با توجه به نقش میانجی قابلیت نوآوری در صنعت بانکداری، فصلنامه مدیریت پویا و تحلیل کسب و کار، دوره 1، شماره 1، ص 16-23، 1401. 2- رادفر، رضا؛ خمسه. عباس، مديريت تکنولوژي نگرشي جامع بر تکنولوژي، نوآوري و تجاري‌سازي، علمي فرهنگي، تهران: چاپ اول، 1395. 3- بهزادي مقدم، وحيد، ارزشيابي و تحليل مؤلفه‌هاي مديريت نوآوري در خدمات. مطالعه موردي: آريا رسانه تدبير شاتل، کنفرانس بين‌المللي نخبگان مديريت، تهران، ايران، 1395. 4- زماني خرقاني، مهدي، ارزيابي و مقايسه مؤلفه‌هاي موفقيت مديريت نوآوري در خدمات (تحقيق موردي: شرکت ايساکو)، کنفرانس بين‌المللي مديريت و اقتصاد در قرن 21، کنفرانس بين‌المللي اقتصاد، حسابداري، مديريت و علوم اجتماعي، لهستان، 1394. 5- تيد، جو؛ بسنت، جان، مديريت نوآوري، ترجمه: محمدرضا آراستي و همکاران، جلد 1 و 2، مؤسسه خدمات فرهنگي رسا، 1391. 6- خمسه، عباس؛ اسدي، سيما، شناسايي و ارزيابي عوامل مؤثر بر مديريت نوآوري در صنايع دارويي (تحقيق موردي: شرکت دارويي سها)، کنفرانس بين‌المللي اقتصاد، حسابداري، مديريت و علوم اجتماعي، لهستان، 1394. 7- هدايتي، منا؛ خمسه، عباس، ارزيابي و رتبه‌بندي عوامل مؤثر بر مديريت نوآوري با مدلي بومي در صنعت نيروگاهي (تحقيق موردي: شرکت تعميرات نيروگاهي)، کنفرانس بين‌المللي نخبگان مديريت، 1395. 8- ناصرملي، محمدحسن؛ خمسه، عباس، ارزيابي عملکرد ابعاد و شاخص‌هاي مديريت نوآوري در صنعت تجهيزات نيروگاهي و تأمين انرژي (مطالعه موردي: شرکت مهندسي و ساخت ژنراتور مپنا پارس)، دوفصلنامه توسعه تکنولوژي صنعتي شماره بيست و پنج، بهار، ص ص 45-58، 1394. 9- خمسه، عباس؛ شيخي، رحيم، مقايسه و تحليل عملکرد مديريت نوآوري خدمات در صنعت خودرو (مطالعه موردي: مقايسه شرکت‌هاي ايساکو و سايپا يدک)، کنفرانس بين‌المللي مهندسي صنايع و مديريت، تهران، 1395. 10- ولي‌پورخطير، محمد؛ محمدپور عمران، محمد؛ اکبرزاده، زين‌العابدين، ارزيابي شاخص‌هاي چابکي سازماني با استفاده از تکنيک تصميم‌گيري چندمعياره فازي (مورد مطالعه: سازمان توسعه برق ايران)، فصلنامه علمي- پژوهشي نوآوري و ارزش‌آفريني، سال سوم، شماره 7، ص‌ص 1-18، 1394. 11- ابريشم‌کار، محمدمهدي؛ عبداللهي، يزيد ابوبکر، ارتباط ميان چابكي نيروي كار و نوآوري محصول جديد (مطالعة موردي: شركت‌هاي كوچك، متوسط و بزرگ در صنعت فناوري بالا)، فصلنامه مديريت بازرگاني، دوره 8، شماره 2، ص‌ص 245-258، تابستان 1395. 12- رحيم‌نيا، فريبرز؛ پورسليمي، مجتبي؛ بصير، ليلا، تأثير نوآوري در خدمات بر نيات رفتاري مشتريان به واسطه بازاريابي حسي (مورد مطالعه: هتل‌هاي پنج ستاره شهر مشهد)، فصلنامه علمي- پژوهشي تحقيقات بازاريابي نوين، سال ششم، شماره دوم، شماره پياپي 21، 1395. 13- اويسي، ثريا، بررسي رضايت‌مندي مشتريان بانک پارسيان از کيفيت خدمات بانکداري الکترونيک شهر تهران، پايان‌نامه کارشناسي‌ارشد، دانشکده علوم اجتماعي و اقتصادي، دانشگه پيام‌نور، تهران، 1390. 14- احمدپور، احمد، حسنيان، زينب، بررسي رابطه بين مديريت دانش و ارتباطات با نوآوري خدمات بانکي در بانک ملي شعب استان مازندران، كنفرانس بين‌المللي نقش مديريت انقلاب اسلامي در هندسه قدرت نظام جهاني، 1394. 15- خامسي، امير، تأثير نوآوري خدمات بانکي در توسعه سهم بازار بانک با تأکيد بر مديريت دانش (مطالعه موردي بانک مسکن استان مازندران)، پايان‌نامه کارشناسي‌ارشد، دانشکده مديريت و حسابداري، دانشگاه پيام‌نور، تهران، 1392. 16- مرادي، محمود؛ ياکيده، کيخسرو؛ عبداللهيان، فرزانه؛ صفردوست، عاطيه، بررسي تأثير فرهنگ مديريت خطا بر نوآوري سازماني، فصلنامه علمي- پژوهشي مديريت فرهنگ سازماني، سال يازدهم، شماره 2، ص‌ص 87-114، 1392. 17- رحماني، پيمان، نوآوري در خدمات کليد موفقيت، ماهنامه پرداخت و بانکداري الکترونيک عصر ارتباط، شماره 16، 1393. 18- باقري‌نژاد، جعفر؛ جاويد، غزاله، ارائه مدل نوآوري باز در صنعت بانکداري ايران (مطالعه موردي: بانک پارسيان)، فصلنامه علمي- پژوهشي نوآوري و ارزش‌آفريني، شماره 5، ص‌ص 21-42، 1393. 19- نوع‌پسند اصيل، سيد‌محمد؛ عاشق حسيني مهرواني، مجيد، تأثير فرايندهاي مديريت استعداد بر کيفيت خدمات و نوآوري کارکنان، فصلنامه علمي- پژوهشي مطالعات مديريت (بهبود و تحول)، سال 23ام، شماره 75، پاييز 93، ص‌ص 19-38، 1393. 20- پرهيزگار، محمدمهدي؛ فروزنده دهکردي، لطف‌اله؛ جوکار، علي‌اکبر؛ دريني، ولي محمد، شناسايي عوامل مؤثر بر نوآوري سازماني با نکيه بر پارادايم نوآوري باز. مطالعه موردي: صنعت نشر کشور، فصلنامه علمي- پژوهشي مطالعات مديريت صنعتي، سال يازدهم، شماره 31، ص‌ص 101-125، 1392. 21- کلهري، پرويز؛ پيله‌وري، نازنين، ارائه مدلي جهت ارزيابي توانمندي نوآوري با استفاده از سيستم استنتاج فازي :مطالعه موردي شرکت رادياتور ايران، سومين کنفرانس بين‌المللي و هفتمين کنفرانس ملي مديريت فناوري، 2013. 22- باقري‌نژاد، جعفر؛کسرايي، احمدرضا؛ فرشاد، هومن، شناسايي و تحيل مشکلات سيستمي در نظام نوآوري ملي ايران، فصلنامه علمي- پژوهشي نوآوري و ارزش‌آفريني، ج 5، شماره 10، ص‌ص 1-24، 1396. 23- سفيدگران، بهارک؛ اسدي، اصغر؛ رضايي، يوسف، رويکردي نوين درايجاد مزيت رقابتي پايدار در خدمات بانکي، دومين کنفرانس بين‌المللي بازاريابي خدمات مالي، 1389. 24- Gustafsson, A; Snyder, H; Witell,R, Service Innovation: A New Conceptualization and Path Forward, Journal of Service Research, Volume 23, Issue 2, Pages 1-5, 2020. 25- Yeboah, Asiamah: Innovation process model: An integration of innovation costs, benefits and core competence, Cogent Business and Management Journal, Volume 10, Issue 1, 2023. 26- Witell, Lars; Snyder, Hannah; Gustafsson, Anders; Fombelle, Paul; Kristensson, Per, Defining service innovation: A review and synthesis, Journal of Business Research, Volume 69, Issue 8, Pages 2863-2872, 2016. 27- Chuang, Shu-Hui; Lin, Hong-Non, Performance implications of information- value offering in e-service systems: Examining the resource-based perspective and innovation strategy, The Journal of Strategic Information Systems, Volume 26, Issue 1, March 2017, Pages 22–38, 2017. 28- Faunce, T.A, Definition of Innovation, Encyclopedia of Applied Ethics (Second Edition), Pages 731–736, 2012. 29- Kurz, Heinz. D., Innovations and profits: Schumpeter and the classical heritage. Journal of Economic Behavior & Organization, Volume 67, Issue 1, Pages 263-278, 2008. 30- Lopes, Catia Milena; Scavarda, Annibal; Hofmeister, Luiz Fernando; Thomé, Antônio M.T.; L.Vaccaro, Guilherme, “An analysis of the interplay between organizational sustainability, knowledge management, and open innovation”, Journal of Cleaner Production, Volume 142, Part 1, 20 January 2017, Pages 476–488, 2017. 31- Guan, J; Ma, N, Innovative capability and export performance of Chinese firms, Technovation, Volume 23, Issue 9, Pages 737-747, 2003. 32- Martı´nez-Roma´n, J. A., Gamero, J., & Tamayo, J. A., Analysis of innovation in SMEs using an innovative capability-based non-linear model: A study in the province of Seville (Spain), Technovation, Technovation, Volume 31, Pages 459–475. 2011. 33- Zeng, Jing; Zhang, Wenqing; Matsui, Yoshiki; Zhao, Xiande, The impact of organizational context on hard and soft quality management and innovation performance, International Journal of Production Economics, Volume 185, March 2017, Pages 240–2, 2017. 34- Neely, A. F., Forza, R., C.Vinelli, & A.Hii., A framework for analyzing business performance, firm innovation and related contextual factors: perceptions of managers and policy makers in two European regions, Integrated Manufacturing Systems, Volume 12, Issue 2, Pages 114-124, 2001. 35- Thakur, Ramendra; Hale, Dena, Service innovation: A comparative study of U.S. and Indian service firms, Journal of Business Research, Volume 66, Issue 8, Pages 1108–1123. 2013. 36- Nunes, Luís Beato, Schumpeter's entrepreneurs in the 20th century: The Tucker automobile, Technological Forecasting and Social Change, Volume 102, January 2016, Pages 14-20, 2016. 37- Stoshikj, Marina; Kryvinska, Natalia; Strauss, Christine, Service system and servise innovation: two pillars of service science, Procedia computer science, Volume 83, pages 212-220, 2016. 38- Spohrer, J., Maglino, P., Bailey, J., & Gruhl, D, Steps toward a science of service systems, IEEE Computer Magazine, volume 40, Issue 1, Pages 71-77, 2007. 39- Witell, Lars, Gebauer, Heiko, Jaakkola, Elina, Hammedi, Wafa, Patricio, Lia, & Perks, Helen, A bricolage perspective on service innovation, Journal of Business Research, Volume 79, Issue Supplement C, Pages 290-298, 2017. 40- Lay Hong, Tan; Boon Cheong, Chew; Syaiful Rizal, Hamid, Service Innovation in Malaysian Banking Industry towards Sustainable Competitive Advantage through Environmentally and Socially Practices, Procedia - Social and Behavioral Sciences, Volume 224, 15 June 2016, Pages 52-59, 2016. 41- Carvalho, Lucila; Goodyear, Peter, Design, learning networks and service innovation, Design Studies, 2017. 42- Ross, Alastair, Establishing a system for innovation in a professional services firm, Business Horizons, Volume 59, Issue 2, March–April 2016, Pages 137–147, 2016. 43- Lusch, R. F., & Nambisan, S., Service innovation: A service-dominant logic perspective, MIS Quarterly: Management Information Systems, Volume 39, Pages 155-175, 2015. 44- Laukkanen, Tommi, Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking, Journal of Business Research, Volume 69, Issue 7, July 2016, Pages 2432-2439, 2016. 45- Mir, M., Casadesús, M., & Petnji, L. H., The impact of standardized innovation management systems on innovation capability and business performance: An empirical study, Journal of Engineering and Technology Management, Volume 41, Issue Supplement C, Pages 26-44, 2016. 46- Strese, Steffen; R. Adams, Daniel; C. Flatten, Tessa; rettel, Malte; Corporate culture and absorptive capacity: The moderating role of national culture dimensions on innovation management, International Business Review, Volume 25, Issue 5, October 2016, Pages 1149–1168, 2016. 47- Nowacki, Robert, Bachnik, Katarzyna., Innovations within knowledge management. Journal of Business Research, Volume 69, Issue 5, Pages 1577-1581, 2016. 48- Zhao, Qun; Tsai, Pei-Hsuan; & Wang, Jin-Long, Improving Financial Service Innovation Strategies for Enhancing China’s Banking Industry Competitive Advantage during the Fintech Revolution: A Hybrid MCDM Model, Sustainability, Volume 11, Pages 14-19, 2019. 49- Rahat Khan, Md; Tahura Pervin, Most; Zahir Uddin Arif, Md; Khaled Hossain, S.M; The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation perspective in banking service, Innovation and Green Development, Volume3, Issue 2, June 2024. 50- Ferilli, Greta Benedetta; Palmieri, Egidio; Miani, Stefano; Stefanelli, Valeria, The impact of FinTech innovation on digital financial literacy in Europe: Insights from the banking industry, Research in International Business and Finance, Volume 69, April 2024. 51- Snyder, Hannah, Witell, Lars, Gustafsson, Anders, Fombelle, Paul, Kristensson, Per, Identifying categories of service innovation: A review and synthesis of the literature, Journal of Business Research, Volume 69, Issue 7, Pages 2401-2408, 2016. 52- Mainardes, E. W., Funchal, B., & Soares, J, The informatics technology and innovation in the service production. Structural Change and Economic Dynamics, Volume 43, Issue Supplement C, Pages 27-38, 2017. 53- Dickel, Deise Graziele; de Moura, Gilnei Luiz, Organizational performance evaluation in intangible criteria: a model based on knowledge management and innovation management, RAI Revista de Administração e Inovação, Volume 13, Issue 3, July–September 2016, Pages 211–220, 2016. 54- Cornaggia, Jess; Mao, Yifei; Tian, Xuan; Wolfe, Brian, Does banking competition affect innovation?, Journal of Financial Economics, Volume 115, Issue 1, January 2015, Pages 189-209, 2013. 55- Saebi, Tina; J.Foss, Nicolai, Business models for oprn innovation: Matching heterogenous open innovation strategies with business model dimensions, European Management Journal, Volume 33, Hssue 3, june 2015, Pages 201-213, 2015. 56- Hair, J. F., Black, W. C., Anderson, R. E., & Tatham, R, Multivariate Analysis, (6 ed.). New Jersey Pearson Education Inc, 2006. 57- Hair, J. F., Ringle, C. M., & Sarstedt, M, PLS-SEM: indeed a silver bullet, Journal of Marketing theory and Practice, Volume 19, Issue 2, Pages 139-151, 2011. miladbakhshammahdihosseinpourmasoumehayeneh1072025213110.61882/jstpi.40951.21.83.21http://roshdefanavari.ir/en/Article/40951http://roshdefanavari.ir/en/Article/Download/40951http://roshdefanavari.ir/en/Article/Download/40951http://roshdefanavari.ir/en/Article/Download/40951http://roshdefanavari.ir/en/Article/Download/40951http://roshdefanavari.ir/en/Article/Download/40951http://roshdefanavari.ir/en/Article/Download/40951http://roshdefanavari.ir/en/Article/Download/409511- دلشاد، علی. تحلیل رقابت‌پذیری مقصدهای گردشگری شهری در ایران، نشریه گردشگری شهری، 8(1)، 143-160، 1400. 2- مینایی، عباس؛ حیدری چیانه، رحیم و قربانی، رسول. تحلیلی بر اثرات مؤلفه تجارب به‌ یادماندنی در پایداری و رقابت‌پذیری مقاصد گردشگری شهری مطالعه موردی: شهر اردبیل، نشریه گردشگری شهری، 7(2)، 143-155، 1399. 3- فرزین، محمدرضا؛ شکاری؛ فاطمه و عزیزی؛ فاطمه. رقابت‌پذیری مقصد گردشگری: تحلیل اهمیت- عملکرد (مورد مطالعه: شهر یزد و شهر شیراز)، فصلنامه مطالعات مدیریت گردشگری، 13(44)، 219-247، 1397. 4- کاوه، خدیجه؛ نکوئی زاده، مریم و علیمحمدلو، مسلم. شناسایی کاربردهای اینترنت‌اشیاء برای هوشمندسازی مقاصد و جاذبه‌های گردشگری: یک مرور سیستماتیک، فصلنامه رشد فناوری، 18(69)، 21-33، 1400. 5- بهدوست، فرانک؛ زیاری، کرامت‌اله؛ حاتمی‌نژاد، حسین و فرجی سبکبار، حسنعلی. شناسایی عوامل مؤثر بر رقابت‌پذیری شهری از طریق گردشگری در شهر کرمانشاه، جغرافیا و پایداری محیط، 11(4)، 19-39، 1400. 6- عطافر، علی؛ خزایی پول، جواد و پور مصطفی خشکرودی، مهدی. عوامل مؤثر بر پذیرش فناوری اطلاعات در صنعت گردشگری، فصلنامه مطالعات مدیریت گردشگری، 7(18)، 133-156، 1391. 7- خاتمی‌نزاد، حامد؛ نسیمی، محمدعلی و فرخ سرشت، بهزاد. ارائه مدل تجاری‌سازی فناوری اطلاعات در کسب و کارهای آنلاین با تأکید بر صنعت گردشگری، رشد فناوری، 7(18)، 32-42، 1401. 8- با شکوه اجیرلو و قاسمی همدانی، ایمان. بررسی تأثیر فناوری‌های هوشمند بر قصد بازدید مجدد گردشگران با نقش میانجی هم‌آفرینی ارزش، رشد فناوری، 19(75)، 42-50، 1402. 9- رحمانی، فاطمه و رهنما، علی. تأثير شاخص‌های رقابت‌پذیری سفر و گردشگری بر تقاضای گردشگری خارجی در کشورهای خاورمیانه و شمال آفریقا (منا)، مطالعات اجتماعی گردشگری، 16(8)، 113-144، 1399. 10- برومند، بابک؛ کاظمی، علی و رنجبریان، بهرام. توسعه مدل بومی سنجش رقابت‌پذیری گردشگری مقاصد گردشگری ایران، تحقیقات بازاریابی نوین، 8(2)، 105-122، 1397. 11- حیدری، رضا؛ طالبپور، مهدی؛ نظری، احمد؛ شجیع، کیانوش و جابری، سجاد. تدوین راهبردهای رقابت‌پذیری و توسعه گردشگری ورزشی در شهرها مطالعه موردی: کلان‌شهر مشهد، نشریه گردشگری شهری، 7(1)، 143-159، 1399. 12- ضرغام بروجنی، حمید و توحید لو، معصومه. الگوی مدیریت اثر بخش گردشگری، مورد مطالعه: مقصد مذهبی مشهد، فصلنامه مطالعات مدیریت گردشگری، 6(16)، 24-52، 1390. 13- جعفرتاش امیری، برزین و پویان‌زاده، نسترن. ارزیابی و اولویت‌بندی شاخص‌های رقابت‌پذیری صنعت گردشگری ایران، فرایند مدیریت و توسعه، ۲۸ (۳) ،۱۰۶-۸۵، ۱۳۹۴. 14- دلشاد، علی. تحلیل هوشمندی و رقابت‌پذیری مقصد گردشگری شهر یزد، کاوش‌های جغرافیایی مناطق بیابانی، 10(1)، 141-168، 1401. 15- خانزاده، حامد؛ رهنورد، فرج‌اله؛ بامداد، ناصر و محمود‌زاده، سید‌مجتبی. مدل تبیین رقابت‌پذیری گردشگری شهرهای توریستی در ایران، تحقیقات بازاریابی نوین، 11(2)، 45-68، 1400. 16- افراخته، حسن؛ جلالیان، حمید و آرامی، ابراهیم. عوامل مؤثر در رقابت‌پذیری گردشگری (مطالعه موردی: شهرستان سرعین)، مطالعات برنامه‌ریزی سکونتگاه‌های انسانی، 2(14)، 457-472، 1398. 17- راسخی، سعید و محمدی، ثریا. عوامل مؤثر بر تقاضای گردشگری کشورهای حوزه دریای خزر، فصلنامه مطالعات مدیریت گردشگری، 12(38)، 63-81، 1396. 18- بخشم، میلاد؛ کریمی، حسین و حسین‌پور، مهدی. تأثیر کاربردهای فناورانه اینترنت‌اشیاء بر توسعه قابلیت‌های پویا در شرکت‌های دانش‌بنیان بخش کشاورزی، راهبردهای کارآفرینی در کشاورزی، 8(15)، 67-75، 1400. 19- Ivanov, S., and Webster, C. Robots in touridm: a research agenda for tourism economics, Tourism economics, 26(7), 1065-1085. 2019. 20- Sharma. K. Jain. M. and Dhir. S. Analysing the impact of rtificial intelligence on the competitiveness of tourism firms: a modified total interpretive strural modeline (m-tism) approach, International Journal of emerging Markets. 2021. 21- Cai. S. and Yang. Z. On the relationship between business environment and competivie priorities: the rol of performance frontiers, International Journal of production economics, 151, 131-145.Lascu, D.N. Dickerson, D. 2014. 22- Dwyer. L. Forsyth. P. and Dwyer. W. Tourism Economies and police, Bristol: channel view publications. 2010. 23- Kazak. A. N. Chetyrbok. P. V. and Oleinikov N. Artificial intelligence in the tourism sphere. In IOP Conference Series: Earth and Environmental Science. 421(4). IOP Publishing.2020. 24- Alipour. V and Bashkoh. M and Sakhteband. M. Investigating factors affecting the expansion and use of tourism services in the tourism industry (case study: Ardabil province), Information Technology Management, 794), 864-845. 2014. 25- Bulchand- Gidumal. J. Impact of artificial intelligence in travel, Tourism, and Hospitality, Springer nature Switzerland AG, 1-20. 2020. 26- Kiryil. I. Askun. V. Artificial intelignce in tourism: A review and bibliometrics research, An International Journal of Akdeniz University Touresm Faculty, 9(1), 205-233.2021. 27- Ferras. X. Hitchen. E. Tarrats- Pons. E and Arimany- Serrat. N. Smart tourism empowered by artificial intelligence: The case of Lanzarote. Journal of Case on Information Technology, 22(1), 1-13. 2020. 28- McCarthy. J. Ascribing mental Qualitisd to machinges, Stanford university AI Lab. Stanford, CA.1978. 29- Bollier. D. Artifical intelligence comes of Age. The Promise and challenge of international AI into cars, Healthcare, and Journalism, The Aspen Institute, Washington, DC.2017. 30- Crouch. G. Ritchie. J. Tourism, Competitiveness, and Social prosperity, Journal of Business Research, 44(3), 137-152.1999. 31- Pike. S. Destination marketing organization, Oxford: Elsevier. 2004. 32- Poon. A. Tourism, Technology and competitive strategies. Walling ford: C.A.B International. 1993. 33- Aranda, C, Fernandez, S & Manzano, B. Tourism research after COVID-19 outbreak: Sustainable Cities and Society. Sustainable Cities and Society. 73. 103126. 1-14. 2021. 34- Lee, P., Hunter, W. C., & Chung, N. Smart tourism city: Developments and transformations. Sustainability, 12(10), 3958. 2020. 35- Milon. A., Ayensa, E., Pascual, C. & Borondo. J. Towards the smart tourism destination: Key factors in information source use on the tourist shopping, journey Tourism Management Perspectives, 36, 100730. 1-9. 2020. 36- Woyo. E and Slabbert. E. Cross border destination marketing of attraction between borders: the case of Victoria falls. Journal of Hospitality and tourism insights, 2(2), 145-165. 2019. 37- Shakeel, S., Takala, J., & Zhu, L. Commercialization of Renewable Energy Technologies: A Ladder Building Approach. Renewable and Sustainable Energy Reviews, 78, 855-867, 2017. 38- Solakis. K. Katsoni. V. Mahmoud. A. B. and Grigoriou, N. Factors affecting value co-creation through artificial intelligence in tourism: a general literature review. Journal of Tourism Futures, (ahead-of-print). 2022. 39- Tuo. Y. Ning. L. and Zhu. A. How artificial intelligence will change the future of tourism industry: The practice in China. Information and Communication Technologies in Tourism, 83-94. 2021.MonaKardani malekinezhadFariborz RahimniaGhasem Eslami Mohammad Mahdi Farahi1072025798610.61882/jstpi.44758.21.83.79http://roshdefanavari.ir/en/Article/44758http://roshdefanavari.ir/en/Article/Download/44758http://roshdefanavari.ir/en/Article/Download/44758http://roshdefanavari.ir/en/Article/Download/44758http://roshdefanavari.ir/en/Article/Download/44758http://roshdefanavari.ir/en/Article/Download/44758http://roshdefanavari.ir/en/Article/Download/44758http://roshdefanavari.ir/en/Article/Download/447581- Sousa, M.J. and Dias, I., “Business intelligence for human capital management”, International Journal of Business Intelligence Research, Vol. 11 No. 1, pp. 38-49, (2020). 2- Nocker, M. and Sena, V., “Big data and human resources management: the rise of talent analytics”, Social Sciences, Vol. 8 No. 10, p. 273. (2019). 3- Li, Peng.”On the application of big data technology in human resource management in the new era." In Journal of Physics: Conference Series, vol. 1915, no. 4, p. 042038. IOP Publishing. (2021). 4- Dahlbom, P., Siikanen, N., Sajasalo, P. and Jarvenp€a€a, M., “Big data and HR analytics in the digital era”, Baltic Journal of Management, Vol. 15 No. 1, pp. 120-138. (2020. 5- Garcia- Arroyo, J. and Osca, A., “Big data contributions to human resource management: a systematic review”, The International Journal of Human Resource Management, Vol. 32 No. 20, pp. 4337-4362. (2021). 6- Zhang, Y., Xu, S., Zhang, L. and Yang, M., “Big data and human resource management research: an integrative review and new directions for future research”, Journal of Business Research, Vol. 133, pp. 34-50. (2021). 7- Reibenspiess, V., Drechsler, K., Eckhardt, A., & Wagner, H. T. “Tapping into the wealth of employees' ideas: Design principles for a digital intrapreneurship platform.” Information & Management, Vol. 59 No. 3, p, 103-287. (2020). 8- Cheng, M. M. and Hackett, R.D, “A critical review of algorithms in HRM: definition, theory, and practice”, Human Resource Management Review, Vol. 31 No. 1, 100698. (2021). 9- Walter, D., “Microsoft workplace analytics: how your business can benefit”, Business News Daily, available at: https://www.businessnewsdaily.com/11092-microsoft-workplace-analyticsbusiness.html (2018). 10- Alexander, F., “Watson analytics use case for HR: retaining valuable employees”, [Web log article], available at: https://www.ibm.com/communities/analytics/watson-analytics-blog/ watson-analytics-use-case-for-hr-retaining-valuable-employees/ (2015). 11- Lunsford, D. L., “An output model for human resource development analytics”, Performance Improvement Quarterly, Vol. 32 No. 1, pp. 13-35. (2019). 12- Evans, J.R., “Modern analytics and the future of quality and performance excellence”, Quality Management Journal, Vol. 22 No. 4, pp. 6-17. (2015). 13- Fitz-enz, J., Phillips, P.P. and Ray, R., Human Capital Analytics: A Primer, The Conference Board, New York, NY. (2012). 14- Bedeley, R.T., Ghoshal, T., Iyer, L.S. and Bhadury, J., “Business analytics and organizational value chains: a relational mapping”, Journal of Computer Information Systems, Vol. 58 No. 2, pp. 151-161. (2018). 15- Deshpande, P.S., Sharma, S.C. and Peddoju, S.K., “Predictive and prescriptive analytics in big-data era”, Security and Data Storage Aspect in Cloud Computing, Springer, Singapore, pp. 71-81. (2019). 16- Marler, J.H. and Boudreau, J.W., “An evidence-based review of HR Analytics”, The International Journal of Human Resource Management, Vol. 28 No. 1, pp. 3-26. (2017). 17- McIver, D., Lengnick-Hall, M.L. and Lengnick-Hall, C.A., “A strategic approach to workforce analytics: integrating science and agility”, Business Horizons, Vol. 61 No. 3, pp. 397-407. (2018). 18- Shet, S.V., Poddar, T., Samuel, F.W. and Dwivedi, Y.K., “Examining the determinants of successful adoption of data analytics in human resource management–A framework for implications”, Journal of Business Research, Vol. 131, pp. 311-326. (2021). 19- Angrave, D., Charlwood, A., Kirkpatrick, I., Lawrence, M. and Stuart, M., “HR and analytics: why HR is set to fail the big data challenge”, Human Resource Management Journal, Vol. 26 No. 1, pp. 1-11. (2016). 20- Shah, N., Irani, Z. and Sharif, A.M., “Big data in an HR context: exploring organizational change readiness, employee attitudes and behaviors”, Journal of Business Research, Vol. 70, pp. 366-378. (2017). 21- Suoniemi, S., Meyer-Waarden, L., Munzel, A., Zablah, A.R. and Straub, D., “Big data and firm performance: the roles of market-directed capabilities and business strategy”, Information and Management, Vol. 57 No. 7, 103365. (2020). 22- Bahuguna, P. C., Srivastava, R., & Tiwari, S. “Human resources analytics: where do we go from here?”. Benchmarking: An International Journal, Vol. 31. No. 2, pp. 640-668. (2024). 23- Qamar, Y., & Samad, T. A. “Human resource analytics: a review and bibliometric analysis.” Personnel Review, Vol. 51. No. 1, pp. 251-283. (2022). 24- Fauzi, M. A., Kamaruzzaman, Z. A., & Rahman, H. A. “Bibliometric review on human resources management and big data analytics”. International journal of manpower, Vol. 44. No.7, pp. 1307-1327. (2022). 25- Van Eck, N.J. and Waltman, L., “Visualizing bibliometric networks”, Measuring Scholarly Impact, Springer, Cham, pp. 285-320. (2014). 26- Hamilton, R.H. and Sodeman, W.A., “The questions we ask: opportunities and challenges for using big data analytics to strategically manage human capital resources”, Business Horizons, Vol. 63 No. 1, pp. 85-95. (2020). 27- McCartney, S., & Fu, N. “Bridging the gap: why, how and when HR analytics can impact organizational performance”. Management Decision, Vol. 60 No 13, pp. 25-47. (2022). 28- McCartney, S., & Fu, N. “Promise versus reality: a systematic review of the ongoing debates in people analytics”. Journal of Organizational Effectiveness: People and Performance, Vol. 9 No. 2, pp. 281-311. (2022). 29- Boudreau, J., & Cascio, W. “Human capital analytics: why are we not there”.Journal of Organizational Effectiveness: People and Performance, Vol. 4 No.2, pp. 119-126. (2017). 30- Cascio, W., & Boudreau, J. “HR strategy: optimizing risks, optimizing rewards.” Journal of Organizational Effectiveness: People and Performance, Vol. 1 No.1, pp. 77-97. (2014). 31- Ulrich, Dave, and James H. Dulebohn. "Are we there yet? What's next for HR?" Human resource management review. Vol. 25. No. 2, pp.188-204. (2015). 32- Aral, S., Brynjolfsson, E., & Wu, L. “Three-way complementarities: Performance pay, human resource analytics, and information technology”. Management Science, Vol. 58. No. 5, pp. 913-931. (2012). 33- Rasmussen, T., & Ulrich, D. “Learning from practice: how HR analytics avoids being a management fad”. Organizational dynamics, Vol. 44. No. 3, pp. 236-242. (2015).SaeedKiyanPourMohsenHajianMahsaAbdi10720251910.61882/jstpi.44955.21.83.1http://roshdefanavari.ir/en/Article/44955http://roshdefanavari.ir/en/Article/Download/44955http://roshdefanavari.ir/en/Article/Download/44955http://roshdefanavari.ir/en/Article/Download/44955http://roshdefanavari.ir/en/Article/Download/44955http://roshdefanavari.ir/en/Article/Download/44955http://roshdefanavari.ir/en/Article/Download/44955http://roshdefanavari.ir/en/Article/Download/449551- S. Sharma and N. Sharma, "What is Entrepreneurship?," in Entrepreneurship in India: Routledge, 2022, pp. 1-17. 2- D. M. Steininger, M. Kathryn Brohman, and J. H. Block, "Digital entrepreneurship: what is new if anything?," Business & Information Systems Engineering, vol. 64, no. 1, pp. 1-14, 2022. 3- L. Li, J. Chen, H. Gao, and L. Xie, "The certification effect of government R&D subsidies on innovative entrepreneurial firms’ access to bank finance: Evidence from China," Small Business Economics, vol. 52, pp. 241-259, 2019. 4- B. A. Soomro and N. Shah, "Entrepreneurship education, entrepreneurial self-efficacy, need for achievement and entrepreneurial intention among commerce students in Pakistan," Education Training, vol. 64, no. 1, pp. 107-125, 2022. 5- D. Urbano, S. Aparicio, and D. Audretsch, "Twenty-five years of research on institutions, entrepreneurship, and economic growth: what has been learned?," Small business economics, vol. 53, pp. 21-49, 2019. 6- B. S. Sergi, E. G. Popkova, A. V. Bogoviz, and J. V. Ragulina, "Entrepreneurship and economic growth: the experience of developed and developing countries," in Entrepreneurship and Development in the 21st Century: Emerald publishing limited, 2019, pp. 3-32. 7- M.-T. Méndez-Picazo, M.-A. Galindo-Martín, and M.-S. Castaño-Martínez, "Effects of sociocultural and economic factors on social entrepreneurship and sustainable development," Journal of Innovation & Knowledge, vol. 6, no. 2, pp. 69-77, 2021. 8- H. Qian and Z. J. Acs, "Entrepreneurial ecosystems and economic development policy," Economic development quarterly, vol. 37, no. 1, pp. 96-102, 2023. 9- P. Shahare, M. B. Jaiswal, deepshikh, V. Srivastava, R. Susmitha, and V. Dheenadhayalan, Implementation of Innovative Strategies on Entrepreneurship Business as a Driver for Economic Development Among Emerging Economic. SSRN, 2023. 10- S. Si, J. Hall, R. Suddaby, D. Ahlstrom, and J. Wei, "Technology, entrepreneurship, innovation and social change in digital economics," vol. 119, ed: Elsevier, 2023, p. 102484. 11- M. W. Knox, J. Crawford, and J.-A. Kelder, "Developing authentic leadership and fostering social entrepreneurial innovation," in Research Anthology on Approaches to Social and Sustainable Entrepreneurship: IGI Global, 2023, pp. 86-109. 12- A. Hedlund, "How Do Taxes Affect Entrepreneurship, Innovation, and Productivity?," The Center for Growth and Opportunity, 2023. 13- M. Yunis, A. Tarhini, and A. Kassar, "The role of ICT and innovation in enhancing organizational performance: The catalysing effect of corporate entrepreneurship," Journal of Business Research, vol. 88, pp. 344-356, 2018. 14- M. Guerrero, T. Mickiewicz, and F. Qin, "Entrepreneurial growth aspirations during the COVID-19 pandemic: the role of ICT infrastructure quality versus policy response," Entrepreneurship & Regional Development, pp. 1-21, 2023. 15- P. Sreejith and S. Sreejith, "Exploring the role of cultural capital, ICT skills, and entrepreneurial self-efficacy in shaping entrepreneurial intention among women," Journal of Telecommunications and the Digital Economy, vol. 11, no. 2, pp. 151-179, 2023. 16- P. Mohammadzadeh, S. Khangaldizadeh, and S. Kamangar, "The Impact of Innovation and Entrepreneurship on Economic Growth: An Intercountry Study," Iranian Journal of Economic Research, vol. 25, no. 82, pp. 121-148, 2020. 17- G. Zamanian and M. Gharanjik, "Investigating the effect of good governance on innovation in selected OPEC member countries," Journal of Innovation Ecosystem, vol. 2, no. 4, pp. 87-98, 2022. 18- S. Alavi, H. Nazmfar, and Hasanzadeh, Mohammad, "Analyzing Iran's Innovation Status in Comparison with Some Selected Countries in 2025 Vision Document," Quarterly Journal of The Macro and Strategic Policies, vol. 10, no. 39, pp. 444-474, 2022. 19- A. Shahabadi, Z. Heidari, and A. Tavassoli Nia, "The Effect of Innovation Indicators on Wealth Selected Science-Producing Countries," Innovation Management in Defensive Organizations, vol. 6, no. 2, pp. 91-116, 2023. 20- G. H. Ionescu, D. Firoiu, R. Pîrvu, M. Enescu, M.-I. Rădoi, and T. M. Cojocaru, "The potential for innovation and entrepreneurship in EU countries in the context of sustainable development," Sustainability, vol. 12, no. 18, p. 7250, 2020. 21- M. A. Ali, M. Kabil, R. Alayan, R. Magda, and L. D. Dávid, "Entrepreneurship ecosystem performance in egypt: An empirical study based on the global entrepreneurship index (gei)," Sustainability, vol. 13, no. 13, p. 7171, 2021. 22- Y. Sun and X. You, "Do digital inclusive finance, innovation, and entrepreneurship activities stimulate vitality of the urban economy? Empirical evidence from the Yangtze River Delta, China," Technology in Society, vol. 72, p. 102200, 2023. 23- H. Yu, J. Wang, J. Hou, B. Yu, and Y. Pan, "The effect of economic growth pressure on green technology innovation: Do environmental regulation, government support, and financial development matter?," Journal of Environmental Management, vol. 330, p. 117172, 2023. 24- C. Nielsen, "How Regulation Affects Business Model Innovation," Journal of Business Models, vol. 11, no. 3, pp. 105-116, 2023. 25- E. M. Kamal, E. C. Lou, and A. M. Kamaruddeen, "Effects of innovation capability on radical and incremental innovations and business performance relationships," Journal of Engineering and Technology Management, vol. 67, p. 101726, 2023. 26- J. R. Baltazar, C. I. Fernandes, V. Ramadani, and M. Hughes, "Family business succession and innovation: a systematic literature review," Review of Managerial Science, pp. 1-24, 2023. 27- J. Muldoon, E. W. Liguori, S. Solomon, and J. Bendickson, "Technological Innovation and the expansion of Entrepreneurship Ecosystems," Review of Managerial Science, vol. 17, no. 5, pp. 1789-1808, 2023. 28- S. Stephens, C. McLaughlin, L. Ryan, M. Catena, and A. Bonner, "Entrepreneurial ecosystems: Multiple domains, dimensions and relationships," Journal of Business Venturing Insights, vol. 18, p. e00344, 2022. 29- M. Aminova, S. Mareef, and C. Machado, "Entrepreneurship Ecosystem in Arab World: the status quo, impediments and the ways forward," International Journal of Business Ethics and Governance, pp. 1-13, 2020. 30- P. A. Igwe, K. Odunukan, M. Rahman, D. G. Rugara, and C. Ochinanwata, "How entrepreneurship ecosystem influences the development of frugal innovation and informal entrepreneurship," Thunderbird International Business Review, vol. 62, no. 5, pp. 475-488, 2020. 31- M. Portuguez Castro, C. Ross Scheede, and M. G. Gómez Zermeño, "The impact of higher education on entrepreneurship and the innovation ecosystem: A case study in Mexico," Sustainability, vol. 11, no. 20, p. 5597, 2019. 32- L. Scaringella and A. Radziwon, "Innovation, entrepreneurial, knowledge, and business ecosystems: Old wine in new bottles?," Technological Forecasting and Social Change, vol. 136, pp. 59-87, 2018. 33- R. Evangelista, G. Perani, F. Rapiti, and D. Archibugi, "Nature and impact of innovation in manufacturing industry: some evidence from the Italian innovation survey," Research policy, vol. 26, no. 4-5, pp. 521-536, 1997. 34- E. G. Carayannis, E. T. Samara, and Y. L. Bakouros, "Innovation and entrepreneurship," Innovation, Technology, and Knowledge Management.[Online]. Cham, Springer International Publishing. Available from: doi, vol. 10, pp. 978-3, 2015.mohammad mahdidavaliShoorangizRezaei1072025526010.61882/jstpi.45342.21.83.52http://roshdefanavari.ir/en/Article/45342http://roshdefanavari.ir/en/Article/Download/45342http://roshdefanavari.ir/en/Article/Download/45342http://roshdefanavari.ir/en/Article/Download/45342http://roshdefanavari.ir/en/Article/Download/45342http://roshdefanavari.ir/en/Article/Download/45342http://roshdefanavari.ir/en/Article/Download/45342http://roshdefanavari.ir/en/Article/Download/453421- مروتی شریف‌آبادی، علی، عندلیب اردکانی، داوود و برزگربفرویی، فائزه، تأثیر مدیریت زنجیره تأمین میهمان‌نوازی پایدار بر رضایت و وفاداری مشتریان، برنامه‌ریزی و توسعه گردشگری، شماره 42، 61-33، 1401. 2- حفظی‌فرد، راه‌چمنی و احمد، ثانوی‌فرد، بررسی تأثیر درگیری رفتاری مشتریان بر قصد خرید با نقش متغیر میانجی وفاداری مشتری در شرکت‌های هواپیمایی ایران، مدیریت، شماره 2، 233-217، 1402. 3- نوری‌نسب، محبوبه، نوربخش، سید‌کامران، حق‌شناس کاشانی، فریده، طراحی مدل دو جنبه‌ای وفاداری مشتریان بانکداری الکترونیک (رویکرد کیفی مبتنی بر تئوری داده‌بنیاد)، پژوهش‌های مدیریت راهبردی، شماره 89، 186-163، 1402. 4- قمرپور، فاطمه، محمودی، محمود و مسعودی اصل، ایروان، تأثیر اجرای طرح تحول نظام سلامت بر میزان رضایت مادران از زمان انتظار و استمرار مراجعات خدمات در مراکز سلامت جامعه دانشگاه علوم پزشکی ایران، بیهق، شماره 3، 167-160، 1397. 5- رهبر، عبدوی، مطالعه تأثیر زمان انتظار بر ارزیابی کیفیت خدمات و رضایت‌مندی مشتریان در حیطه خدمات ورزشی، پژوهشنامه مدیریت ورزشی و رفتار حرکتی، شماره 28، 157-137، 1397. 6- امینی نظری، ساناز و غلامپور، غلامرضا، مروری بر تأثیر فناوری سلف‌سرویس بر رضایت‌مندی مشتریان، پنجمین کنفرانس ملی پژوهش‌های کاربردی در مدیریت و حسابداری، تهران، 1397. 7- طالبی، حسین، امیری، ‌مقصود و عظیمی، ‌پرهام، تحلیل سیستم صف بانک و کاهش مدت‌زمان انتظار مشتریان با رویکرد شبیه‌سازی و طراحی آزمایشات، پژوهش‌های مدیریت در ایران، شماره 10، 118-95، 1397. 8- S. M. A. Hasiri & M. Afghanpour, “Investigation of the factors affective on the loyalty of customers in banking industry in the framework of the model of personality characteristics of personnel (case study: Sepah Bank in Mazandaran Province)”, Procedia Economics and Finance, 36, 490-501., 2016. 9- K. S. Ofori, K. Boakye & B. Narteh, “Factors influencing consumer loyalty towards 3G mobile data service providers: evidence from Ghana”, Total Quality Management & Business Excellence, vol. 29, no. 5-6, pp. 580-598, 2018. 10- B. Narteh, & J. Kuada, Customer satisfaction with retail banking services in Ghana”, Thunderbird International Business Review, vol. 56, no. 4, pp. 353-371, 2014. 11- Y. Ayodeji & H. Rjoub, “Investigation into waiting time, self‐service technology, and customer loyalty: The mediating role of waiting time in satisfaction”, Human Factors and Ergonomics in Manufacturing & Service Industries, vol. 31, no. 1, pp. 27-41, 2021. 12- Y. Ayodeji, H. Rjoub & H. Özgit, “Achieving sustainable customer loyalty in airports: The role of waiting time satisfaction and self-service technologies”, Technology in Society, vol. 72, no. 102106, 2023. 13- Wiesel & R. Freestone, “Queue city: Authority and trust in the waiting line”, Geoforum, vol. 100, pp. 229-235, 2019. 14- S. Djelassi, M. F. Diallo & S. Zielke, “How self-service technology experience evaluation affects waiting time and customer satisfaction? A moderated mediation model”, Decision Support Systems, vol. 111, pp. 38-47, 2018. 15- P. Kelly, L. Lawlor & M. Mulvey, “Customer roles in self-service technology encounters in a tourism context”, Journal of Travel & Tourism Marketing, vol. 34, no. 2, pp. 222-238, 2017. 16- M. Srivastava & A. K. Rai, “Mechanics of engendering customer loyalty: A conceptual framework”, IIMB management review, vol. 30, no. 3, pp. 207-218, 2018. 17- P. Kotler, K.L. Keller, Marketing Management, Prentice Hall, Upper Saddle River, NJ, USA, 2006. 18- ‏M. IS ORAITE Customer loyalty theoretical aspects, Ecoforum J. vol 5, no. 2, pp 292-299, 2016. 19- R. A. Ganiyu, Customer satisfaction and loyalty: a study of interrelationships and effects in Nigerian domestic airline industry, Oradea J. Bus. Econom. Vol. 2, no. 1, pp.7–20, 2017. 20- N. U. Hadi, N. Aslam & A. Gulzar, “Sustainable service quality and customer loyalty: the role of customer satisfaction and switching costs in the Pakistan cellphone industry”, Sustainability, vol. 11, no, 8, p. 2408, 2019. 21- A.C. Van Riel, J. Semeijn, D. Ribbink, Y. Bomert-Peters, Waiting for service at the checkout: negative emotional responses, store image and overall satisfaction, J. Serv. Manag. Vol. 23, no.2, pp.144–169, 2012. 22- G. Tom, S. Lucey, A field study investigating the effect of waiting time on customer satisfaction, J. Psychol. Vol. 131. no 6, 655–660, 1997. 23- E. A. C. Lim, D. Kum & Y. H. Lee, “Understanding how changes within service experiences impact prospective vs. retrospective time judgments”, Journal of the academy of marketing science, vol. 43, pp. 730-745, 2015. 24- F. Bielen, N. Demoulin, Waiting time influence on the satisfaction-loyalty relationship in services, Manag. Serv. Qual.: Int. J.Vol. 17, no 2, pp. 174–193, 2007. 25- A. Mittal, The influence of waiting time satisfaction on customer loyalty towards multi-stage services: evidence from India, STRATEGII MANAGERIALE Vol.14, pp. 14–19, 2016. 26- A. K. Kaushik & V. Kumar, “Investigating consumers’ adoption of SSTs–a case study representing India’s hospitality industry”, Journal of Vacation Marketing, vol. 24, no. 3, pp. 275-290, 2018. 27- N. Robertson, H. McDonald, C. Leckie, L. McQuilken, Examining customer evaluations across different self-service technologies, J. Serv. Market. Vol. 30, no. 1, pp. 88–102, 2016. 28- G.L. Marzocchi, A. Zammit, Self-scanning technologies in retail: determinants of adoption, Serv. Ind. J. Vol. 26, no. 6, pp. 651–669, 2006. 29- H. Majra, R. Saxena, S. Jha, S. Jagannathan, Structuring technology applications for enhanced customer experience: evidence from Indian air travelers, Global Bus. Rev. Vol. 17, no. 2, pp. 351–374, 2016. 30- B. Weijters, D. Rangarajan, T. Falk, N. Schillewaert, Determinants and outcomes of customers’ use of self- service technology in a retail setting, J. Serv. Res. Vol. 10, no. 1, pp. 3–21, 2007. 31- H. Y. Moon & B. Y. Lee, “Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluation”, International Journal of Contemporary Hospitality Management, vol. 34, no. 6, pp. 2176-2198, 2022. 32- D. A. Thompson, P. R. Yarnold, D. R. Williams & S. L. Adams, “Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department”, Ann Emerg Med, vol. 28, no. 6, pp. 657-665, Dec 1996. 33- Caruana, "Service Loyalty: The Effects of Service Quality and the Mediating Role of Customer Satisfaction", European Journal of Marketing, vol. 36, pp. 811-828, 2002. 34- J. M. Curran & M. L. Meuter, "Self‐service technology adoption: comparing three technologies", Journal of Services Marketing, vol. 19, no, 2, 2005. 35- Ramayah, T. J. F. H., Cheah, J., Chuah, F., Ting, H., & Memon, M. A. (2018). Partial least squares structural equation modeling (PLS-SEM) using smartPLS 3.0. An updated guide and practical guide to statistical analysis, 1(1), 1-72. 36- M. Tenenhaus, S. Amato, V. Esposito Vinzi,. A global goodness-of-fit index for PLS structural equation modeling, Proceedings of the XLII SIS Scientific Meeting, Vol. Contributed Papers, CLEUP, Padova, pp. 739–742, 2004. 37- R. Wetzels, J. G.W Raaijmakers, E. Jakab, & , E.–J. Wagenmakers., How to quantify support for and against the null hypothesis: A flexible WinBUGS implementation of a default Bayesian t–test,Psychonomic Bulletin & Review, no.16: 752-760, 2009. 38- Y. M. Tsui & B. Y. Fong, “Waiting time in public hospitals: case study of total joint replacement in Hong Kong”, Public Administration and Policy, vol. 21, no. 2, pp. 120-133, 2018.‏ 39- Borges, M. M. Herter, J.C. Chebat, It was not that long!": the effects of the instore T.V. screen content and consumers emotions on consumer waiting J. perception, Retailing Consum. Serv. no 22, pp. 96–106, 2015.Saeed EbrahimiGolnazshirazi1072025102010.61882/jstpi.45505.21.83.10http://roshdefanavari.ir/en/Article/45505http://roshdefanavari.ir/en/Article/Download/45505http://roshdefanavari.ir/en/Article/Download/45505http://roshdefanavari.ir/en/Article/Download/45505http://roshdefanavari.ir/en/Article/Download/45505http://roshdefanavari.ir/en/Article/Download/45505http://roshdefanavari.ir/en/Article/Download/45505http://roshdefanavari.ir/en/Article/Download/455051- شیخ‌زین‌الدین، محمود، کشمیری، مهدی، خاکباز، مهدی، خدابنده، لیلا. جایگاه کریدورهای علم و فناوری در توسعه اقتصاد دانش‌محور، دوره 10، شماره 38، 2-13، 1393. 2- شاوردی، مرضیه، سلطانی، بهزاد. ﻫﻢ ﺟﻮاري ﺟﻐﺮاﻓﯿﺎﯾﯽ: اﺑﺰاري ﺑﺮاي ﺣﻤﺎﯾﺖ از ﻧﻮآوري، ویژهﻧﺎﻣﻪ ﺟﺎﻣﻊ ﺳﯿﺎﺳﺖ ﻋﻠﻢ، ﻓﻨﺎوري و ﻧﻮآوري، سال یازدهم، شماره 2، 315-322، 1398. 3- طبیبی، حمیدرضا، رفیعیان، مجتبی، ماجدی، حمید، زیاری، یوسفعلی. ﻧﻘﺶ ﺷﻬﺮﻫﺎي داﻧﺶ‌ﺑﻨﯿﺎن و ﻧﻮآور در ﺗﻮﺳﻌﻪ ﺷﻬﺮي و ﻣﻨﻄﻘﻪاي، دانش شهرسازی، دوره 4، شماره 1، 19-32، 1399. 4- شهنازی، روح‌الله، دهقان شعبانی، زهرا، اثرات اقتصادی مناطق ویژه علم و فناوری بر توسعه منطقه‌ای، مطالعه موردی سیلیکون ولی، فصلنامه رشد و فناوری، 11(43)،۴۴-۵۴، 1394. 5- گودرزی، مهدی، نقی‌زاده، محمد، بیگلر، احسان. عوامل مؤثر بر موفقیت شتاب‌دهنده‌های حوزه زیست فناوری در ایران، نشریه علمی ـ پژوهشی مدیریت نوآوری، سال هفتم، شماره 2، صص 95-112، 1397. 6- معاونت توسعه کارافرینی و اشتغال. طرح راه‌اندازی کافه کارآفرینی و فضای کار مشترک، تهران: انتشارات شهرداری تهران، 1397. 7- شیعه، عباس، حسینی، زهرا، رؤفی، روژین، معارف‌وند، زهرا. توسعه شهری دانش‌بنیان در حوزه مرکزی شهر تهران ارایه پیشنهادات برنامه‌ریزی برای ارتقاء عملکرد اجتماعی- محیطی نیروهای دانش‌بنیان در منطقه 6 شهرداری تهران، فصلنامه آرمانشهر، نشریه علمی- پژوهشی معماری و شهرسازی، دوره 14، شماره 36، صص 224-239، 1400. 8- رﺣﻤﺎﻧﯿﺎن، ﺳﻌﯿﺪ؛ ﻧﺼﺮ، ﻣﻬﺪي. اﯾﺠﺎد ﻇﺮﻓﯿﺖ ﺟﺬب ﺑﺮاي ﺳﺎﻣﺎﻧﺪﻫﯽ ﻧـﻮآوري ﺑﺎز در SMEﻫــﺎ. ﭼﻬﺎرﻣﯿﻦﮐﻨﻔﺮاﻧﺲ ﻣﻠﯽ ﻣﺪﯾﺮﯾﺖ ﻓﻨﺎوري، 1389. 9- شورای عالی اشتغال، دستورالعمل صدور مجوز و ساماندهی مراکز مشاوره، اطلاع‌رسانی و خدمات کارآفرینی، شورای عالی اشتغال، 1396. 10- Alraouf, Ali A. "The myth of knowledge-based urban development in the middle eastern cities: A multilayered analysis." In Knowledge-based urban development in the middle east, pp. 1-23. IGI Global, 2018. 11- Spender, J.-C, Corvello, V, Grimaldi, M, & Rippa, P. Startups and open innovation: a review of the literature. European Journal of Innovation Management, 20(1), 4-30, 2017. 12- Fritsch, M. and Noseleit, F. Start-ups, long- and short-term survivors, and their contribution to employment growth. Journal of Evolutionary Economics, 23(4), pp.719-733, 2013. 13- Koster, S. and van Stel, A. The relationship between start-ups, market mobility and employment growth: An empirical analysis for Dutch regions. Papers in Regional Science,93(1), pp.203-217, 2014. 14- Morris, M.H., Shirokova, G. and Tsukanova, T. Student entrepreneurship and the university ecosystem: a multi-country empirical exploration. European Journal of International Management, 11(1), pp.65-85, 2017. 15- Sipola, S., Puhakka, V. and Mainela, T.A start-up ecosystem as a structure and context for high growth. Advances in International Management, Volume (29), pp. 179-202, 2016. 16- Ries, E. How today’s entrepreneurs use continuous innovation to create radically successful businesses. The lean startup, 2011. 17- Moroni, I., Arruda, A., & Araujo, K. The design and technological innovation: how to understand the growth of startups companies in competitive business environment. Procedia Manufacturing, 3, 2199-2204, 2015. 18- Tuli, S. C., Hu, R., & Dare, L.Planning a global knowledge city: experience from Melbourne, Australia. International Journal of Knowledge-Based Development, 10(1), 26-42, 2019. 19- Yigitcanlar, T., & Lönnqvist, A. Benchmarking knowledge-based urban development performance: Results from the international comparison of Helsinki. Cities, 31, 357-369, 2013. 20- Dworak, E. Analysis of knowledge-based economy impact on economic development in the European Union countries. Comparative Economic Research. Central and Eastern Europe, 13(4), 5-25, 2010. 21- Coccia, M. Population and technological innovation: the optimal interaction across modern countries, 2013. 22- Weinberger, V. P., Quiñinao, C., & Marquet, P. A. Innovation and the growth of human population. Philosophical Transactions of the Royal Society B: Biological Sciences, 372(1735), 20160415, 2017. 23- Dima, A. M., Begu, L., Vasilescu, M. D., & Maassen, M. A.The relationship between the knowledge economy and global competitiveness in the European Union. Sustainability, 10(6), 1706. 2018. 24- Castellacci, F., & Natera, J. M. The dynamics of national innovation systems: A panel cointegration analysis of the coevolution between innovative capability and absorptive capacity. Research Policy, 42(3), 579-594, 2013. 25- Wong, C. Y. Rent-seeking, industrial policies and national innovation systems in Southeast Asian economies. Technology in Society, 33(3-4), 231-243, 2011. 26- Lundvall, B. Å. National systems of innovation: towards a theory of innovation and interactive learning. The Learning Economy and the Economics of Hope, 85, 2016. 27- Samara, E., Georgiadis, P., & Bakouros, I. The impact of innovation policies on the performance of national innovation systems: A system dynamics analysis. Technovation, 32(11), 624-638. 2012. 28- Álvarez, R. The impact of R&D and ICT investment on innovation and productivity in Chilean firms. Inter- American Development Bank Technical Note Series: Washignton DC, IDB-TN-1056, June, 2016.Elham Soltani1072025435110.61882/jstpi.45544.21.83.43http://roshdefanavari.ir/en/Article/45544http://roshdefanavari.ir/en/Article/Download/45544http://roshdefanavari.ir/en/Article/Download/45544http://roshdefanavari.ir/en/Article/Download/45544http://roshdefanavari.ir/en/Article/Download/45544http://roshdefanavari.ir/en/Article/Download/45544http://roshdefanavari.ir/en/Article/Download/45544http://roshdefanavari.ir/en/Article/Download/455441- A. Geissinger, C. Laurell, C. Öberg, C. Sandström, and Y. Suseno, "The sharing economy and the transformation of work: evidence from Foodora," Personnel Review, vol. 51, no. 2, pp. 584-602, 2022, doi: 10.1108/PR-08-2019-0450. 2- G. R. Oldham and Y. Fried, "Job design research and theory: Past, present and future," Organizational Behavior and Human Decision Processes, vol. 136, pp. 20-35, 2016, doi: https://doi.org/10.1016/j.obhdp.2016.05.002. 3- Z. Wang, J. L. Huang, and B. Xie, "Maintaining job crafting over time: joint effect of autonomy and career support from family and friends," Career Development International, vol. 27, no. 4, pp. 433-449, 2022, doi: 10.1108/CDI-03-2021-0064. 4- M. Tims, A. B. Bakker, and D. Derks, "Development and validation of the job crafting scale," Journal of Vocational Behavior, vol. 80, no. 1, pp. 173-186, 2012, doi: https://doi.org/10.1016/j.jvb.2011.05.009. 5- A. Wrzesniewski and J. E. Dutton, "Crafting a Job: Revisioning Employees as Active Crafters of Their Work," Academy of Management Review, vol. 26, no. 2, pp. 179-201, 2001, doi: 10.5465/amr.2001.4378011. 6- M. Tims and A. B. Bakker, "Job crafting: Towards a new model of individual job redesign," South African Journal of Industrial Psychology, employee engagement; individual job redesign; JD–R model; job crafting; positive organisational behaviour vol. 36, no. 2, pp. 1-9, 2010, doi: 10.4102/sajip.v36i2.841. 7- E. R. Crawford, J. A. LePine, and B. L. Rich, "Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test," Journal of Applied Psychology, vol. 95, no. 5, pp. 834-848, 2010, doi: 10.1037/a0019364. 8- P. Petrou, E. Demerouti, M. C. W. Peeters, W. B. Schaufeli, and J. Hetland, "Crafting a job on a daily basis: Contextual correlates and the link to work engagement," Journal of Organizational Behavior, vol. 33, no. 8, pp. 1120-1141, 2012, doi: https://doi.org/10.1002/job.1783. 9- M. Tims, A. B. Bakker, and D. Derks, "The impact of job crafting on job demands, job resources, and well-being", J Occup Health Psychol, vol. 18, no. 2, pp. 230-40, Apr 2013, doi: 10.1037/a0032141. 10- A. B. Bakker, "Engagement and" job crafting": Engaged employees create their own great place to work," in Handbook of Employee Engagement: Perspectives, issues, research and practice. Northampton, US: Edward Elgar Publishing, 2010. 11- A. B. Bakker, M. Tims, and D. Derks, "Proactive personality and job performance: The role of job crafting and work engagement," Human Relations, vol. 65, no. 10, pp. 1359-1378, 2012, doi: 10.1177/0018726712453471. 12- P. F. Bruning and M. A. Campion, "A Role–resource Approach–avoidance Model of Job Crafting: A Multimethod Integration and Extension of Job Crafting Theory," Academy of Management Journal, vol. 61, no. 2, pp. 499-522, 2018, doi: 10.5465/amj.2015.0604. 13- G. R. Slemp and D. A. Vella-Brodrick, "Optimising Employee Mental Health: The Relationship Between Intrinsic Need Satisfaction, Job Crafting, and Employee Well-Being," Journal of Happiness Studies, vol. 15, no. 4, pp. 957-977, 2014, doi: 10.1007/s10902-013-9458-3. 14- K. Nielsen and J. S. Abildgaard, "The development and validation of a job crafting measure for use with blue-collar workers," (in eng), Work and stress, vol. 26, no. 4, pp. 365-384, 2012, doi: 10.1080/02678373.2012.733543. 15- J. M. Berg, A. Wrzesniewski, and J. E. Dutton, "Perceiving and responding to challenges in job crafting at different ranks: When proactivity requires adaptivity," Journal of Organizational Behavior, vol. 31, no. 2-3, pp. 158-186, 2010, doi: https://doi.org/10.1002/job.645. 16- M. Kim and T. A. Beehr, "Can Empowering Leaders Affect Subordinates’ Well-Being and Careers Because They Encourage Subordinates’ Job Crafting Behaviors?," Journal of Leadership & Organizational Studies, vol. 25, no. 2, pp. 184-196, 2018, doi: 10.1177/1548051817727702. 17- W. Tian, H. Wang, and S. Rispens, "How and When Job Crafting Relates to Employee Creativity: The Important Roles of Work Engagement and Perceived Work Group Status Diversity," International Journal of Environmental Research and Public Health, vol. 18, no. 1, p. 291, 2021. [Online]. Available: https://www.mdpi.com/1660-4601/18/1/291. 18- L. Dubbelt, E. Demerouti, and S. Rispens, "The value of job crafting for work engagement, task performance, and career satisfaction: longitudinal and quasi-experimental evidence," European Journal of Work and Organizational Psychology, vol. 28, no. 3, pp. 300-314, 2019, doi: 10.1080/1359432X.2019.1576632. 19- F. Zhang and S. K. Parker, "Reorienting job crafting research: A hierarchical structure of job crafting concepts and integrative review," Journal of Organizational Behavior, vol. 40, no. 2, pp. 126-146, 2019, doi: https://doi.org/10.1002/job. 2332. 20- A. Mäkikangas, "Job crafting profiles and work engagement: A person-centered approach," Journal of Vocational Behavior, vol. 106, 01/05 2018, doi: 10.1016/j.jvb.2018.01.001. 21- C. Rudolph, K. Lavigne, I. Katz, and H. Zacher, "Job Crafting: A Meta-Analysis of Relationships with Individual Differences, Job Characteristics, and Work Outcomes," Journal of Vocational Behavior, vol. 102, 2017, doi: 10.1016/j.jvb.2017.05.008. 22- B. T. Oprea, L. Barzin, D. Vîrgă, D. Iliescu, and A. Rusu, "Effectiveness of job crafting interventions: a meta-analysis and utility analysis," European Journal of Work and Organizational Psychology, vol. 28, no. 6, pp. 723-741, 2019, doi: 10.1080/1359432X.2019.1646728. 23- B. Lin, K. S. Law, and J. Zhou, "Why is underemployment related to creativity and OCB? A task-crafting explanation of the curvilinear moderated relations," Academy of Management Journal, vol. 60, no. 1, pp. 156-177, 2017, doi: 10/5465.amj.2014.0470. 24- J.-C. Cheng and Y. O-Yang, "Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support," International Journal of Hospitality Management, vol. 72, pp. 78-85, 2018, doi: 1/0.1016j.ijhm.2018.01.005. 25- M. Mondo, G. Cicotto, J. Pileri, E. Cois, and S. De Simone, "Promote Well-Being and Innovation in Sustainable Organizations: The Role of Job Crafting as Mediator," Sustainability, vol. 15, no. 11, 2023. [Online]. Available: https://www.mdpi.com/2071-1050/15/11/8899. 26- H. Sesen and A. A. Donkor, "Job Crafting, Job Boredom and Generational Diversity: Are Millennials Different from Gen Xs?," Sustainability, vol. 15, no. 6, p. 5058, 2023. [Online]. Available: https://www.mdpi.com/2071-1050/15/6/5058. 27- J. Y. Lee and Y. Lee, "Job Crafting and Performance: Literature Review and Implications for Human Resource Development," Human Resource Development Review, vol. 17, no. 3, pp. 277-313, 2018, doi: 10.1177/1534484318.788269. 28- D. Turek, H. J. Klein, and A. Wojtczuk-Turek, "Overcoming organizational constraints: The role of organizational commitment and job crafting in relation to employee performance," European Management Journal, 2023, doi: https://doi.org/10.1016/j.emj.2023.12.001. 29- P. Boehnlein and M. Baum, "Does job crafting always lead to employee well-being and performance? Meta-analytical evidence on the moderating role of societal culture," The International Journal of Human Resource Management, vol. 33, no. 4, pp. 647-685, 2022, doi: 10.1080/09585192.2020.1737177. 30- S. L. Peral and M. Geldenhuys, "The indirect relationship between personality and performance through job crafting behaviour," SA Journal of Industrial Psychology, vol. 46, pp. 1-12, 2020. [Online]. Available: http://www.scielo.org.za/scielo.php?script=sci_arttext&pid=S2071-07632020000100005&nrm=iso. 31- A. Wrzesniewski, N. LoBuglio, J. E. Dutton, and J. M. Berg, "Job crafting and cultivating positive meaning and identity in work," in Advances in positive organizational psychology., (Advances in positive organizational psychology. Bingley, United Kingdom: Emerald Group Publishing, 2013, pp. 281-302. 32- A. Lo Presti, B. van der Heijden, J. P. Briscoe, and A. De Rosa, "“Crafting your own success”: a time-lagged study on the mediating role of job crafting dimensions in the relationship between protean career and career success," Career Development International, vol. 28, no. 2, pp. 180-195, 2023, doi: 10.1108/CDI-00220-2022-8. 33- C.-Y. Chen, C.-H. Yen, and F. C. Tsai, "Job crafting and job engagement: The mediating role of person-job fit," International Journal of Hospitality Management, vol. 37, pp. 21-28, 2014/02/01/ 2014, doi: https://doi.org/10.1016/j.ijhm.20 13,10,006. 34- H.-J. Wang, E. Demerouti, P. L. Blanc, and C.-Q. Lu, "Crafting a job in ‘tough times’: When being proactive is positively related to work attachment," Journal of Occupational and Organizational Psychology, vol. 91, no. 3, pp. 569-590, 2018, doi: https://doi.org/10.1111/joop.12218. 35- G. R. Slemp and D. A. Vella-Brodrick, "The Job Crafting Questionnaire: A new scale to measure the extent to which employees engage in job crafting," International Journal of Wellbeing, vol. 3, no. 2, pp. 126-146, 2013. 36- D. Kooij, M. van Woerkom, J. Wilkenloh, L. Dorenbosch, and J. J. A. Denissen, "Job crafting towards strengths and interests: The effects of a job crafting intervention on person-job fit and the role of age," (in eng), The Journal of applied psychology, vol. 102, no. 6, pp. 971-981, Jun 2017, doi: 10.1037/apl0000194. 37- E. Vanbelle, A. Van den Broeck, and H. De Witte, "Job Crafting: Autonomy and workload as antecedents and the willingness to continue working until retirement age as a positive outcome," Psihologia Resurselor Umane Revista Asociaţiei de Psihologie Indusstrială şi Organizaţională, vol. 15, no. 1, pp. 25-41, 2017. 38- S. Hornung, "Crafting Task and Cognitive Job Boundaries to Enhance Self-Determination, Impact, Meaning and Competence at Work," (in eng), Behavioral sciences (Basel, Switzerland), vol. 9, no. 12, Dec 3 2019, doi: 10.3390/bs9120136. 39- T. Batova, "Work Motivation in the Rhetoric of Component Content Management," Journal of Business and Technical Communication, vol. 32, no. 3, pp. 308-346, 2018, doi: 10.1177/1050651918762030. 40- J. M. Berg, J. E. Dutton, and A. Wrzesniewski, "Job crafting and meaningful work," in Purpose and meaning in the workplace. Washington, DC, US: American Psychological Association, 2013, pp. 81-104. 41- C. Niessen, D. Weseler, and P. Kostova, "When and why do individuals craft their jobs? The role of individual motivation and work characteristics for job crafting," Human Relations, vol. 69, no. 6, pp. 1287-1313, 2016, doi: 10.1177/0018726715610642. 42- Z. Wang, Y. Wang, S. M. Jex, L. Liu, and J. Cao, "When does cognitive crafting matter more in enhancing employee thriving at work? The moderating role of skill variety and job autonomy," Stress and Health, vol. n/a, no. n/a, pp. 1–13, 2023, doi: https://doi.org/10.1002/smi.3323. 43- W. B. Schaufeli and A. B. Bakker, "Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study," Journal of Organizational Behavior, vol. 25, no. 3, pp. 293-315, 2004, doi: https://doi.org/10.1002/job.248. 44- A. Moreira, T. Encarnação, J. Viseu, and M. J. Sousa, "Job Crafting and Job Performance: The Mediating Effect of Engagement," Sustainability, vol. 14, no. 22, p. 14909, 2022. [Online]. Available: https://www.mdpi.com/2071-1050/14/22/14909. 45- J. Meijerink, A. Bos-Nehles, and J. de Leede, "How employees’ pro-activity translates high-commitment HRM systems into work engagement: the mediating role of job crafting," The International Journal of Human Resource Management, vol. 31, no. 22, pp. 2893-2918, 2020, doi: 10.1080/09585192.2018.1475402. 46- P. Petrou, E. Demerouti, and W. B. Schaufeli, "Job crafting in changing organizations: Antecedents and implications for exhaustion and performance," Journal of Occupational Health Psychology, vol. 20, no. 4, pp. 470-480, 2015, doi: 10.1037/a0039003. 47- E. Demerouti and M. C. W. Peeters, "Transmission of reduction-oriented crafting among colleagues: A diary study on the moderating role of working conditions," Journal of Occupational and Organizational Psychology, vol. 91, no. 2, pp. 209-234, 2018, doi: https://doi.org/10.1111/joop.12196. 48- E. Demerouti, W. Veldhuis, C. Coombes, and R. Hunter, "Burnout among pilots: psychosocial factors related to happiness and performance at simulator training," Ergonomics, vol. 62, no. 2, pp. 233-245, 2019, doi: 10.1080/00140139.2018.1464667. 49- E. Demerouti, L. M. A. Soyer, M. Vakola, and D. Xanthopoulou, "The effects of a job crafting intervention on the success of an organizational change effort in a blue-collar work environment," Journal of Occupational and Organizational Psychology, vol. 94, no. 2, pp. 374-399, 2021, doi: https://doi.org/10.1111/joop.12330. 50- E. Demerouti, A. B. Bakker, and J. M, P. Gevers, "Job crafting and extra-role behavior: The role of work engagement and flourishing," Journal of Vocational Behavior, vol. 91, pp. 87-96, 2015/12/01/ 2015, doi: https://doi.org/10.1016/j.jvb.2015.09.001. 51- A. Mäkikangas, J. Minkkinen, J. Muotka, and S. Mauno, "Illegitimate tasks, job crafting and their longitudinal relationships with meaning of work," The International Journal of Human Resource Management, vol. 34, no. 7, pp. 1330-1358, 2023, doi: 10.1080/09585192.2021.1987956. 52- U. K. Bindl, K. L. Unsworth, C. B. Gibson, and C. B. Stride, "Job crafting revisited: Implications of an extended framework for active changes at work," Journal of Applied Psychology, vol. 104, no. 5, pp. 605-628, 2019, doi: 10.1037/apl0000362. 53- C. Wessels, M. C. Schippers, S. Stegmann, A. B. Bakker, P. J. van Baalen, and K. I. Proper, "Fostering Flexibility in the New World of Work: A Model of Time-Spatial Job Crafting," (in eng), Frontiers in psychology, vol. 10, p. 505, 2019, doi: 10.3389/fpsyg. 2019. 00505. 54- E. Kuijpers, D. T. A. M. Kooij, and M. van Woerkom, "Align your job with yourself: The relationship between a job crafting intervention and work engagement, and the role of workload," Journal of Occupational Health Psychology, vol. 25, no. 1, pp. 1-16, 2020, doi: 10.1037/ocp0000175. 55- E. Lopper, K. T. Horstmann, and A. Hoppe, "The Approach-Avoidance Job Crafting Scale: Development and validation of a measurement of the hierarchical structure of job crafting," Applied Psychology, vol. 73, no. 1, pp. 93-134, 2024, doi: https://doi.org/10.1111/apps.12466. 56- M. C. W. Peeters, J. De Jonge, and T. W. Taris, An introduction to contemporary work psychology (An introduction to contemporary work psychology.). Hoboken, NJ, US: Wiley Blackwell, 2014, pp. xi, 498-xi, 498. 57- P. Petrou, E. Demerouti, and W. B. Schaufeli, "Crafting the change: The role of employee job crafting behaviors for successful organizational change," Journal of Management, vol. 44, no. 5, pp. 1766-1792, 2018, doi: 10.1177/0149206315624961. 58- M. S. Noesgaard and F. Jørgensen, "Building organizational commitment through cognitive and relational job crafting," European Management Journal, vol. 42, no. 3, pp. 348-357, 2024/06/01/ 2024, doi: https://doi.org/10.1016/j.emj.2023.01.002.darabahmadvandGholamaliTabarsa1072025616710.61882/jstpi.45562.21.83.61http://roshdefanavari.ir/en/Article/45562http://roshdefanavari.ir/en/Article/Download/45562http://roshdefanavari.ir/en/Article/Download/45562http://roshdefanavari.ir/en/Article/Download/45562http://roshdefanavari.ir/en/Article/Download/45562http://roshdefanavari.ir/en/Article/Download/45562http://roshdefanavari.ir/en/Article/Download/45562http://roshdefanavari.ir/en/Article/Download/455621- اکبری، مهدی و همکاران. ارائه یک سیستم پشتیبان تصمیم فازی به منظور سنجش آمادگی سازمان جهت پذیرش مدیریت دانش. فصلنامه مدیریت توسعه فناوری. (1)1. 1392. 131-99. 2- احمدی، علی‌اکبر و صالحی، علی. مدیریت دانش. دانشگاه پیام‌نور. تهران. چاپ دوم. 1391. 3- یمین‌فیروز، موسی. دانش و مدیریت دانش در سازمان‌ها. فصلنامه کتاب. (4)14. 1382.108-97. 4- فاتحی، زمانعلی. مدیریت دانش (مفاهیم، اصول، اهداف و مدل‌ها). اداره تحقیقات و کنترل ریسک بانک سپه. تهران. 1390. 5- ابطحی، حسین و صلواتی، عادل. مدیریت دانش در سازمان. انتشارات پیوند نو. تهران. 1385. 6- رحیمی قاضی، امیر و همکاران. شناسایی و اولویت‌بندی عوامل کلیدی زیر ساخت به‌‌منظور استقرار نظام مدیریت دانش در سازمان‌های پروژه‌محور. مطالعات کمی در مدیریت. (1)4. 1392. 60-41. 7- سرلک، محمدعلی. مدیریت دانش. دانشگاه پیام‌نور. تهران. 1386. 8- نظری، غلامرضا و پویان، علی. مدیریت دانش در سازمان‌های پروژه‌محور. مجله صنعت برق. (153)13. 1388. 43-38. 9- یوکاسکینن، کاژ و پیلانتو، پکا. مدیریت دانش در سازمان‌های پروژه‌محور. ترجمه عبدالکریم پهلوانی و علی بیاتی. انتشارات ارگ. تهران. 1390. 10- مسعودی‌فر، پویان. راهكارهاي عملي براي مديريت دانش در سازمان‌هاي پروژه‌محور. فصلنامه دريچه. (9)4 . 1386. 6-1. 11- زاهدی، محمد و انتظاری، علی. فرهنگ دانایی: ابعاد، شاخص‌ها و مقایسه چند سازمان. مطالعات مدیریت بهبود و تحول. (56)14. 1386. 70- 45. 12- Nonaka, I. The Knowledge-Creating Company. Harvard Business Review. 69(6). 1991. 96-104. 13- Abu-Shanab, E. and Shehabat, I. The Influence of Knowledge Management Practice on E-Government Success: A Proposed Framework Tested. Transforming Government: People, Process and Policy. 12(3). 2018. 286-308. 14- O'riordan, J. Knowledge Management: Lessons for Local Govenment. Institute of Public Administration: Local Govenment Research Series. No 17. 2020. 1-38. 15- Watson, L. Appling Knowledge Management: Techniques for Building Corporate Memories. Morgan Kaufmann Publishers. Burlington. 2003. 16- Melati, C., Janissek-Muniz, R. and Curado, C. Decision-Making Quality of Public Managers: Contributions from Intelligence and Knowledge Management. Journal of Contemporary Administration. 25(2). 2021. 1-17. 17- Petrash, G. Managing Knowledge Assets for Value. Knowledge-Based Leadership Conference. Boston. 1996. 18- Rastogi, N.P. Knowledge management and intellectual capital: the new virtuous reality of competitiveness. Human Systems Management. 19. 2000. 39-48. 19- Wiig, K. Knowledge Management Foundations: Thinking about Thinking – How People and Organizations Create, Represent and use Knowledge. Schema Press. Arlington. 1993. 20- Darvishi, D. and Darvishi, H. Assessing the Effectiveness of Knowledge Management Using Analytic Network Process. International Journal of Applied Operational Research. 9(1). 2019. 31-40. 21- Barao, A. et al. A Knowledge Management Approach to Capture Organization Learning Network. International Journal of Information Management. 2.17. 1-6. 22- Lindkvist, L. Governing project-base firms: promoting market-like processes within hierarchies. Journal of Management and Governance. 8. 2004. 3-25. 23- Project Management Institute (PMI) A Guide to the Project Management Body of Knowledge (PMBOK Guide). Pennsylvania. 2000. 24- Bartsch, V., Ebers, M., and Maurer, I. Learning in project-based organizations: The role of project teams' social capital for overcoming barriers to learning. International Journal of Project Management. 31(2). 2013. 239-251. 25- Gasik, S., Sybena Consulting and Poland, W. A Model of Project Knowledge Management. Project Management Journal. 42(3). 2011. 23-44. 26- Project Management Association of Japan (PMAJ). A Guidebook of Project & Program Management for Enterprise Innovation (Volume I, Revision 3). Tokyo. 2005. 27- Versiani, A.F. et al. How project knowledge management develops volatile organizational memory. Innovation & Management Review. 21(3). 2024. 212-226. 28- Melati, C. & Janissek-Muniz, R. & Curado, C. Decision-Making Quality of Public Managers: Contributions from Intelligence and Knowledge Management. Journal of Contemporary Administration. 25(2). 2021. 1-17. 29- Lindner, F. et al. Knowledge management in project environments. Journal of Knowledge Management. 13. 2009. 148-160. 30- Tserng, H.P. and Yu-Cheng, L. Developing an activity- based knowledge management system for contractors. Automation in Construction. 13(6). 2004. 781- 802.حسینصادقیMahdi Naser 1072025879310.61882/jstpi.46211.21.83.87http://roshdefanavari.ir/en/Article/46211http://roshdefanavari.ir/en/Article/Download/46211http://roshdefanavari.ir/en/Article/Download/46211http://roshdefanavari.ir/en/Article/Download/46211http://roshdefanavari.ir/en/Article/Download/46211http://roshdefanavari.ir/en/Article/Download/46211http://roshdefanavari.ir/en/Article/Download/46211http://roshdefanavari.ir/en/Article/Download/462111- صادقی، حسین، ناصر، مهدی، چالش‌های ابزارهای واقعیت مجازی در حوزه بازی‌های رایانه‌ای (مطالعه‌ای تطبیقی در نظام حقوقی ایران و آمریکا)، فصلنامه پژوهش‌های حقوقی، دوره 20، شماره 45، 1400، صص 233-256. 2- لطیف‌زاده، مهدیه، قبولی درافشان، سیدمحمد مهدی، جستاری بر مسائل حقوقی متاورس با تأکید بر چگونگی حمایت از کودکان، فصلنامه حقوق فناوری‌های نوین، دوره 4، شماره 8، 1402، صص 181-198. 3- داراب‌پور، محمدرضا، متاورس، چیستی و چالش‌های حقوقی(اداره، اشخاص و اموال)، فصلنامه حقوق فناوری‌های نوین، دوره 4، شماره 7، 1402، صص 65-81. 4- عاکفی قاضیانی، موسی، میلانی، سیدمصطفی، عاکفی قاضیانی وحید، متاورس و چالش‌های حقوقی آن در حوزه اموال، دوفصلنامه حقوق فناواری‌های نوین، دوره 3، شماره 6، 1401، صص 142-153. 5- مرادی برلیان، مهدی، درآمدی بر پیامدها و چالش‌های حقوقی متاورس، فصلنامه تحقیقات حقوقی، دوره 25، ویژه‌نامه حقوق و فناوری، 1401، صص 363-392. 6- لعل علیزاده، محسن، مسائل حقوقی نوظهور در فضای سه بعدی متاورس، دو فصلنامه دانش حقوق مدنی، دوره 12، شماره 1، 1402، صص 85-98. 7- فرحزادی، علی‌اکبر، ناصر، مهدی، نقش فناوری بلاک‌چین در رفع چالش‌های مبادلات زنجیره تأمین، بایسته‌ها و سیاستگذاری‌ها، فصلنامه رشد فناوری، دوره 17، شمار 66، 1400، صص 11-20. 8- اسلامی‌تبار، امیر، ناصر، مهدی، کارکرد بلاک‌چین در حمایت از کپی‌رایت، فصلنامه پژوهش حقوق خصوصی، دوره 8، شماره 30، 1399، صص 9-39. 9- صادقی، محسن، ناصر، مهدی، مطالعه تطبیقی چالش‌ها و راهکارهای بکارگیری ارزهای رمزنگاری‌شده دیجیتالی در نظام حقوقی ایران و آمریکا، فصلنامه مطالعات حقوق خصوصی، دوره 51، شماره 2، 1400، صص 275-293. 10- صادقی، محسن، ناصر، مهدی، خطرات حقوقی امضای الکترونیکی و الزامات قانونی پیشگیری از آنها: مطالعه تطبیقی در حقوق ایران و آمریکا، فصلنامه پژوهشنامه بازرگانی، دوره 24، شماره 96، 1399، صص 189-224. 11- FLPFBF, History of Computers, https://www.javatpoint.com/history-of-computer, Last Visited 07/03/2024. 12- CHM, Timeline of Computer History, https://www.computerhistory.org/timeline/computers/, Last Visited 07/03/2024. 13- Barnard Dom, History of VR – Timeline of Events and Tech Development, https://virtualspeech.com/blog/history-of-vr, Last Visited 07/03/2024. 14- Grubb Jeff, Everything You Need to Know About the Oculus Rift, Venture Beat, , http://venturebeat.com/2014/08/06/everything-you-need-to-knowabout-the-oculus-rift/ [https://perma.cc/5V26-EB86] , Last Visited 03/03/2024. 15- Robertson Adi, Inside Sansar, the VR Successor to Second Life, The Verge, http://www.theverge.com/2016/11/18/13501492/linden-lab-project-sansar-vrsecond-life-hands-on [https://perma.cc/UW65-HX5D], Last Visited 01/03/2024. 16- Grothaus Michael, Augmented and Virtual Reality Investment Hits $1.1 Billion in 2016, FAST COMPANY, http://www.fastcompany.com/3057528fast-feed/augmented-and-virtual-reality-investment-hits-11-billion-in-2016 [https://perma.cc/7EGN-W452], Last Visited 05/03/2024. 17- Peckham James, World’s First Virtual Reality Operation is Underway Today — and You Can Watch, Techradar, http://www.techradar.com/us/ news/wearables/world-s-first-virtual-reality-operation-will-happen-this-week-and-you-canwatch-1318817 [https://perma.cc/93LE-CHHP], Last Visited 02/03/2024. 18- Kalyvaki Maria, Navigating the Metaverse Business and Legal Challenges: Intellectual Property, Privacy, and Jurisdiction, Journal of Metaverse, Year: 2023, Volume: 3, Issue:1, Pages:87-92. 19- Mobidev, ow Businesses Get Into the Metaverse: Discovering True Opportunities, https://mobidev.biz/blog/how-get-into-the-metaverse-business-opportunities, Last Visited 08/03/2024. 20- Marr Bernard, How Will The Metaverse Really Affect Business?, https://bernardmarr.com/how-will-the-metaverse-really-affect-business/, Last Visited 08/03/2024. 21- Kumar Nitin, Six Unaddressed Legal Concerns For The Metaverse. https://www.forbes.com/sites/forbestechcouncil/2022/02/17/six-unaddressed-legal-concerns-for-the-metaverse/?sh=7fb552ee7a94, Last Visited 08/03/2024. 22- Sheldon D. P., “Claiming ownership, but getting owned: Contractual limitations on asserting property interests in virtual goods,” UCLA Law Review, vol. 54, no. 3. Pp. 751-787, 2007, [Online]. Available:https://heinonline.org/HOL/Page?handle=hein.journals/uclalr54&id=762&div=&collection, Last Visited 06/03/2024. 23- Belk R., Humayun M., and Brouard M., “Money, possessions, and ownership in the Metaverse: NFTs, cryptocurrencies, Web3 and Wild Markets,” J. Bus. Res., vol. 153,2022, pp. 198–205 24- Cornelius K, Responsibility under Criminal Law in Virtual Worlds, in Virtual Worlds and Criminality, Springer, Berlin, Heidelberg, 2023, pp. 95-119. 25- Gervassis N. J., “From Laws for Cyberspace to Cyber Laws (literally): Integration of Legal Norms into Internet Protocols and Law for Closed Digital Management Communities,” SCRIPT-ed, vol. 1, no. 2, 2024, pp. 259-271. 26- Furashev V, Zhuravlov D, Dniprov Oleksii Kostenko O, Zhuravlov D. DSc, and Dniprov O, “Genesis of Legal Regulation Web and the Model of the Electronic Jurisdiction of the Metaverse”, Bratislava Law Rev., vol. 6, no. 2, 2022, pp. 21-36. 27- LÓPEZ, AURELIO, MARTÍNEZ, TARRUELLA, SMART CONTRACTS FROM A LEGAL PERSPECTIVE, Facultat de Dret Facultad de Derecho, Universiad de Alicante, downloaded from www,ssrn,com, 2018,1-20.Seyedeh SomayehMirmoradi1072025687810.61882/jstpi.46228.21.83.68http://roshdefanavari.ir/en/Article/46228http://roshdefanavari.ir/en/Article/Download/46228http://roshdefanavari.ir/en/Article/Download/46228http://roshdefanavari.ir/en/Article/Download/46228http://roshdefanavari.ir/en/Article/Download/46228http://roshdefanavari.ir/en/Article/Download/46228http://roshdefanavari.ir/en/Article/Download/46228http://roshdefanavari.ir/en/Article/Download/462281- کرمانی مهدی، نوغانی دخت بهمنی محسن، آسمانی فاطمه، برادران کاشانی زهرا. فوق برنامه‌ها و جهت‌گیری کارآفرینانه در فرهنگ سازمانی دانشگاه؛ مطالعه موردی دانشگاه فردوسی مشهد. آموزش عالی ایران. ۱۳ (۳) :۱۰۱-۱۱۹، 1400. 2- حسان رضا، شریف‌زاده رحمان، کریمی المیرا. ارتباط صنعت و دانشگاه، بررسی و تحلیل ابزارهای سیاستی در قوانین و مقررات ایران، سیاستگذاری عمومی. 7 (2): 166-145، 1400. 3- حسان رضا، شریف‌زاده رحمان. طراحی آیین‌نامه ارتقاء اعضای هیأت‌علمی با هدف ارتقای ارتباط صنعت و دانشگاه. آموزش عالی ایران. ۱۴ (۴) :۱-۱۵، 1401. 4- ثقفی مهدی، بنی‌هاشمی سید علی، محمدزاده سید‌علیرضا، ارزیابی موانع ارتباط دانشگاه با صنعت در راستای تحقق اهداف برنامه ششم توسعه با استفاده از تحلیل عاملی تإییدی، نشریه صنعت و دانشگاه، (39) 11. 13-1، 1399. 5- آذر، عادل، غلامرضایی، داوود، دانایی‌فرد، حسن، و خدادادحسینی، حمید. تحلیل پویای ارتباط صنعت و دانشگاه در خط‌مشی‌های آموزش عالی برنامه پنجم توسعه با رویکرد پویایی سیستم. چشم‌انداز مدیریت صنعتی، 3 (9)، 79-115، 1392. 6- نظرزاده زارع, محسن, محمدی, شیرکوه, و نورالهی, سعید. ارزیابی سیاست وزارت علوم در ایجاد فرصت مطالعاتی اجباری ارتباط با صنعت از منظر نهادی. مدیریت و برنامه‌ریزی در نظام‌های آموزشی 16 (2)، 182-163، 1402. 7- فراستخواه، مقصود. بررسی الگوي تعاملات آموزش عالی و دانشگاه با ساير نظام‌هاي توليد و خدمات. فصلنامه پژوهش و برنامه‌ريزي در آموزش عالی، 19و 41-24، 1389. 8- عیدی نسرین، نوریان محمد، جمشید مقدسی، سنتز پژوهی مؤلفه‌های دانشگاه نسل چهارم، دو ماهنامه علمی- پژوهشی رهیافتی نو در مدیریت آموزشی. 13 (6): 170-155، 1401. 9- توفیقی جعفر و نورشاهی نسرین. ارائه راهکارهایی برای توسعه همکاری‌های دانشگاه و صنعت درایران، فصلنامه آموزش مهندسی ایران. 56 (14): 95-75، 1391. 10- صالحی عمران ابراهیم، رحمانی قهدریجانی الهه. مسأله اشتغال دانش‌آموختگان آموزش عالی و ضرورت توجه به مهارت‌های اشتغال‌زای بازار کار در طرح آمایش آموزش عالی. آموزش عالی ایران. 5 (3). 27-58، 1392. 11- خیرالهی آسیه, نصر احمدرضا و میرشاه جعفری سیدابراهیم. شناسایی رویکردهای انتخاب موضوع پایان‌نامه و تهیه پیشنهاده و مقایسه آن در گروه‌های علوم انسانی، فنی و مهندسی و علوم پایه، مطالعات برنامه‌ریزی آموزشی، 10 (19)، 59-39، 1400. 12- برنامه ششم توسعه، 1400-1396 ـ انتشارات سازمان برنامه و بودجه کشور 13- برنامه هفتم توسعه، 1407-1403 - انتشارات سازمان برنامه و بودجه کشور 14- آیین‌نامه حمایت از تولید دانش‌بنیان و اشتغال‌آفرین در حوزه علوم، تحقیقات و فناوری - 5-6-1401 15- شیوه‌نامة اجرای آزمایشی توسعة بکارگیری دانشجویان مستعد تحصیلی در واحدهای اقتصادی کشور (طرح بورسیه صنعتی) – 5-2-1402 بنیاد ملی نخبگان 16- آیین‌نامه طرح دستیار فناوری – 21 -12-1400 وزارت علوم 17- آیین‌نامه ارتقای توان اشتغال‌پذیری دانشجویان دوره کارشناسی پیوسته – 21-9-1397 – وزارت علوم 18- شیوه‌نامه اجرای دروس مهارتی- اشتغال‌پذیری – 27-6-1402 - وزارت علوم 19- شیوه‌نامه پذیرش دانشجویان دوره‌های دکتری به روش استادمحور – 2-5-1401 – وزارت علوم 20- سامانه نظام ایده‌ها و نیازها (نان) 21- Santro, M. D. and A. K. Chakrabati. “Firm Size and Technology Centrality in Industry-University Interactions”, Mit ipc Working Paper ipc-01-001. 2010. 22- Streubert, H. J. and D. R. Carpenter. Qualitative Research in Nursing, Advancing Humanistic Imperative, 3 Philadelphia Lippincott, The UK, Science Policy Research Unit, University of Sussex, Brighton. 2009. 23- Merdith, S. and M. Burkle. “Building Bridges Between University and Industry: Theory and Practice”, Education and Training, 50 (3). 2012. 24- Filippetti, Andrea; & Savona, Maria. J. University–industry linkages and academic engagements: individual behaviors and firms’ barriers. Introduction to the special section Technol Transfr. 2017. 25- Faiz, Ali; & Shahabi, Ali. Evaluating and prioritizing the barriers of communication between university and industry (case study of Semnan city). Educational Leadership and Management Quarterly. 4(2), 124-97. 2010. 26- Afonso, A., Ramirez, J., Diaz Puente, J.M. University- industry cooperation in the education domain to foster competitiveness and employment, Procedia - Social and Behavioral Sciences, 46, pp. 3947-3953. 2012. 27- Olasky, J., Kim, M., Muratore, S., Zhang, E., Fitzgibbons, S.C., Cambell, A., & Acton, R. ACS/ASE Medical Student Simulation- Based Skills Curriculum Study: Implementation Phase, Journal of Surgical Education, 76 (4), 262 – 269. 2019. 28- Chan, C.K.Y., Fong, E.T.Y., Luk, L.Y.Y., & Ho, R. A review of literature on challenges in the development and implementation of generic competencies in higher education curriculum, International Journal of Educational Development, 57, 1 – 10. 2017. 29- Roaal, D. Complementary skills training for researchers at all career stages., Journal of Accounting and Economics, No. 60, Pp. 74- 92. 2018. 30- Aygoren, F. E., & Kemal, O. New Approach at Evaluating the Private Schools' Curriculum: I-CODE Model. Turkish Online Journal of Educational Technology - TOJET, 18 (2), 58-81. 2019.