واکاوی تصویر مقصد بر نیت سفر گردشگران: تأملی بر نقش تعدیل‌گری رسانه‌های اجتماعی در صنعت هتلداری
محورهای موضوعی : نوآوري و خلاقيتسید حسام الدین هدایت زاده 1 , هوشمند باقری قره بلاغ 2 *
1 - دانشگاه ارومیه
2 - دانشگاه سمنان
کلید واژه: تصویر مقصد نیت سفر گردشگران رسانه‌های اجتماعی بازاریابی صنعت هتلداری,
چکیده مقاله :
رسانه‌ی اجتماعی به‌عنوان یکی از کانال‌های بازاریابی که به سرعت در حال گسترش است و در حال حاضر بیش از دو سوم از کاربران اینترنت را به خود اختصاص می‌دهد. از سویی دیگر، صنعت هتلداری یکی از ارکان اصلی فعالیت گردشگری به‌شمار می‌رود؛ به‌طوری‌که بسیاری از کشورها با سرمایه‌گذاری‌های هنگفت در بخش هتل‌سازی، به‌دنبال جذب گردشگران بیشتر هستند. هدف از پژوهش حاضر بررسی تأثیر تصویر مقصد بر نیت سفر گردشگران با توجه نقش تعدیل‌گری رسانه‌های اجتماعی در صنعت هتلداری است. جامعه آماری این پژوهش شامل كليه گردشگران مراجعه‌کننده به هتل‌های 5 ستاره تبریز می‌باشد. با توجه به نامحدود بودن جامعه آماري حداقل حجم نمونه در سطح اطمينان 95 درصد و دقت برآورد پنج درصد با استفاده از فرمول كوكران 384 نفر انتخاب شد. ابزار گرد‌آوری اطلاعات پرسشنامه استاندارد بوده که روایی آن توسط خبرگان تأیید شده و پایایی آن نیز با استفاده از ضریب آلفای کرونباخ برآورد شد. تحقیق حاضر براساس هدف یک تحقیق کاربردی و همچنین براساس چگونگی به‌دست‌آوردن داده‌های مورد نیاز، از نوع تحقیقات توصیفی و همبستگی می‌باشد. برای تجزیه و تحلیل داده‌های جمع‌آوری شده از روش‌های آماری توصیفی و استنباطی (پیرسون و آزمون رگرسیون) استفاده گردید. نتایج حاصل از آزمون فرضیه‌ها نشان می‌دهد که؛ تصویر مقصد تأثیر مثبت و معناداری بر نیت سفر گردشگر دارد و همچنین تصویر مقصد بر نیت سفر گردشگران با نقش تعدیل‌گری رسانه‌های اجتماعی مورد بررسی قرار گرفت.
Social media is one of the fastest growing marketing channels and now occupies more than two thirds of Internet users on the other hand, the hotel industry is one of the main pillars of tourism activity, so that, many countries, investing heavily in the hotel sector, to attract more tourists. The purpose of this study is to investigate the effect of the destination image on the intention of the tourists with regard to the role of social media moderation in the hotel industry. The population of this study includes all tourists visiting 5 star hotels Tabriz (Pars, Shahryar and Kaya). Regarding to the unlimited population, the minimum sample size at 95% confidence level and accuracy of 5% was selected using the Cochran formula 384 people. Data gathering tool was a standard questionnaire, its validity was confirmed by experts and its reliability was estimated by Cronbach' alpha coefficient. Present study is an applied research in terms of purpose and it is regarded to be a correlative descriptive research based on the way of obtaining required data. Statistical methods, descriptive and inferential statistics were used for analysis of collected data. The findings of this research show that the destination image has a positive and significant impact on the intention of the traveler. Further more, the effects of destination image on the intention of tourists with the role of social media moderation were investigated.
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