Selecting Enterprise Resource Planning System Using of Fuzzy Analytic Hierarchy Process Approach
Subject Areas : Technology Management
1 - K.N. Toosi University of Technology
Abstract :
Selecting an enterprise resource planning (ERP) system is time consuming due to the resource constraints, the software complexity, and the different of alternatives. A comprehensively systematic selection policy for ERP system is very important to the success of ERP project. In this paper, we propose a fuzzy analytic hierarchy process (FAHP) method to evaluate the alternatives of ERP system. The selection criteria of ERP system are numerous and fuzzy, so how to select an adequate ERP system is crucial in the early phase of an ERP project. The framework decomposes ERP system selection into four main factors. The goal of this paper is to select the best alternative that meets the requirements with respect to “product factors”, “system factors”, “management factors” and “vendor factors”. The sub-attributes (sub-factors) related to ERP selection have been classified into thirteen main categories. These criteria and factors are weighed and prioritized and finally a framework is provided for ERP selection with the fuzzy AHP method. Also, a real case study from PARDIS-LO Company is presented.
References:
1. شاهرودی، کامبیز؛ پرویز احمدی و فاطمه زاهدیان، معرفی مدلی برای پیاده‌سازی سیستم ERP در سازمان‌های ایرانی، کنفرانس ملی بهینه‌سازی مصرف انرژی در علوم و مهندسی، بابل، دانشکده فنی و حرفه‌ای الزهرا بابل، 1393.#
2. امیری‌راد، ندا؛ سیدمجتبی کاوسی داودی؛ سهیل سعدی‌نژاد و اسماعیل نجفی، ارائه یک مدل انتخاب سیستم برنامه‌ریزی سازمانی (ERP) براساس اطلاعات فازی شهودی، کنفرانس بین‌المللی توسعه و تعالی کسب و کار، تهران، مؤسسه مدیران ایده‌پرداز پایتخت ویرا، 1393.#
3. احمدی، هادی و حشمت‌الله حسنی پیرمحمدی، بررسی و مرور مدل‌های اندازه‌گیری موفقیت FRP، همایش ملی مهندسی رایانه و مدیریت فناوری اطلاعات، تهران، شرکت علم و صنعت طلوع فرزین، 1393.#
4. پیک فلک، نسیم؛ محمد داورپناه جزی و سیامک گراکویی، ارائه استراتژی جدید در مدیریت تغییرات به منظور پیاده‌سازی موفق ERP، همایش بین‌المللی مدیریت، تهران، مؤسسه سفیران فرهنگی مبین، 1393،#
5. خطیب‌زاده، محسن و محمدرضا ربانی‌نسب، فناوری‌ها و زیرساخت‌های لازم برای پیاده‌سازی موفق سیستم برنامه‌ریزی منابع سازمانی، همایش ملی مهندسی رایانه و مدیریت فناوری اطلاعات، تهران، شرکت علم و صنعت طلوع فرزین، 1393،#
6. شاهرودی، کامبیز؛ پرویز احمدی و فاطمه زاهدیان، معرفی مدلی برای پیاده‌سازی سیستم ERP در سازمان‌های ایرانی، کنفرانس ملی بهینه‌سازی مصرف انرژی در علوم و مهندسی، بابل، دانشکده فنی و حرفه‌ای الزهرا بابل، 1393،#
7. فتاحی، وحید؛ مهدی عسکری‌زاده و اباذر ظهرابی، ارزیابی و انتخاب سیستم ERP با استفاده از تکنیک‌های MADM فازی، دومین کنفرانس بین‌المللی مدیریت، کارآفرینی و توسعه اقتصادی، قم، دانشگاه پیام‌نور، 1392،#
8. بسطامی، نوشین، بررسی عوامل کلیدی موفقیت (CSF) در پیاده‌سازی و اجرای سیستم برنامه‌ریزی منابع سازمان (ERP) با استفاده از تکنیک تاپسیس فازی (FTOPSIS)، همایش بین‌المللی مدیریت، تهران، مؤسسه سفیران فرهنگی مبین، 1393.#
9. عظیم‌زاده، عباس؛ عباس کرامتی؛ مصطفی گلبهارزاده و سیدرضا سید طبیب، رتبه‌بندی تأمین‌کنندگان ERP براساس یک روش تصمیم‌گیری چند معیاره فازی (مطالعه موردی: در شرکت گروه ملی صنعتی فولاد ایران)، دومین کنفرانس بین‌المللی مدیریت، کارآفرینی و توسعه اقتصادی، قم، دانشگاه پیام‌نور، 1392،#
10. Onut,S., Efendigil, T. (November 2010),A theorical model design for ERP software selection process under the constraints of cost and quality: A fuzzy approach, Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology, Volume 21 Issue 6, pp. 365-378.#
11. Sadra Ahmadi, Elpiniki Papageorgiou, Chung-Hsing Yeh, Rodney Martin, Managing readiness-relevant activities for the organizational dimension of ERP implementation, Computers in Industry, Volume 68, Pages 89-104, April 2015#
12. Wei, C.C. and Wang, M.J., (2004). “A comprehensive framework for selecting an ERP system”. International Journal of Project Management 22, pp.161-169.#
13. Wei, C.C., Chien, C.F. and Wang, M.J., (2005). “An AHP-based approach to ERP system selection”. International Journal of Production Economics 96, pp.47-62.#
14. Lin, C. H., (2002). “An ERP application study on college property management system”. Master Thesis, Nanhua University, Chiayi, Taiwan, R.O.C.#
15. Luo, W. and Strong, D.M., (2004). A Framework for Evaluating ERP Implementation Choices 51(3), pp. 322-333.#
16. Teltumbde, A., (2000), “A framework of evaluating ERP projects”, International Journal of Production Research, No. 38, pp. 4507–4520.#
17. Cristina Lopez, Jose L. Salmeron, Dynamic risks modelling in ERP maintenance projects with FCM, Information Sciences, Volume 256, Pages 25-45, 20 January 2014.#
18. Abdoulmohammad Gholamzadeh Chofreh, Feybi Ariani Goni, Awaluddin Mohamed Shaharoun, Syuhaida Ismail, Jiří Jaromír Klemeš, Sustainable enterprise resource planning: imperatives and research directions, Journal of Cleaner Production, Volume 71, Pages 139-147, 15 May 2014#
19. Lee, J.W. and Kim, SH. (2001), “An integrated approach for interdependent information system project selection”, International Journal of Project Management, No.19, pp.111–118.#
20. Shih-Wen Chien, Han-Chieh Lin, Chih-Ting Shih, A Moderated Mediation Study: Cohesion Linking Centrifugal and Centripetal Forces to ERP Implementation Performance, International Journal of Production Economics, Volume 158, Pages 1-8, December 2014#
21. Wilson, F., Desmond, J., and Roberts, H. (1994), “Success and failure of MRPII implementation”, British Journal of Management, No. 5, pp.221–40.#
22. May,J. , Dhillon,G. , Caldeira,M. (2013). Defining value-based objectives for ERP systems planning, Decision Support Systems, v.55 n.1, p.98-109.#
23. Saaty, T.L. (1980), .The Analytic Hierarchy Process, McGraw-Hill, New York.#
24. Tzeng, G.H., Huang, J.J. (2011). Multiple Attribute Decision Making Method and applications, CRC Press, Taylor & Francis Group.#
25. Kumar, V., Maheshwari, B., Kumar, U.,) 2002(. Enterprise resource planning systems adoption process: A survey of Canadian organizations. International Journal of Production Research 40, 509–523.#
26. Motwani, J., Mirchandani, D., Madan, M., Gunasekaran, A., 2002. Successful implementation of ERP projects: Evidence from two case studies. International Journal of Production Economics 75, 83–96.#
27. Changquan Long, Xu Lei, Jie Chen, Yun Chang, Antao Chen, Hong Li , Event-related potential parameters of category and property violations during semantic category-based induction, International Journal of Psychophysiology, Available online 16 April 2015.#
28. Buckley, J. J., (1985), “Fuzzy Hierarchical Analysis”, Fuzzy Sets and Systems, 17, 233-247.#
29. Chang, D. Y., (1996), “Applications of the Extent Analysis Method on Fuzzy-AHP”, European Journal of Operational Research, 95, 649-655.#
30. Fatemeh Razavipour, Reza Sameni ,A study of event related potential frequency domain coherency using multichannel electroencephalogram subspace analysis, Journal of Neuroscience Methods, Available online 7 April 2015.#
31. Lootsma, F., (1997), Fuzzy Logic for Planning and Decision-Making, Kluwer, Dordrecht.#
32. Cristina Lopez, Jose L. Salmeron, Dynamic risks modelling in ERP maintenance projects with FCM, Information Sciences, Volume 256, Pages 25-45, , 20 January 2014#
33. Duru,O., Bulut,E. and ,Yoshida,S.(2012.). Regime switching fuzzy AHP model for choice-varying priorities problem and expert consistency prioritization: A cubic fuzzy-priority matrix design, Expert Systems with Applications: An International Journal, v.39 n.5, p.4954-4964.#
34. Lee,S. , Kim,W. , Kim,Y.M , Joo Oh,K .(2012) . Using AHP to determine intangible priority factors for technology transfer adoption, Expert Systems with Applications: An International Journal, v.39 n.7, p.6388-6395.#
35. Sheu, J. B., (2004), “A Hybrid Fuzzy-Based Approach for Identifying Global Logistics Strategies”, Transportation Research, 40, 39-61.#
36. Kulak, O., and Kahraman, C., (2005), “Fuzzy Multi-Criterion Selection Among Transportation Companies Using Axiomatic Design and Analytic Hierarchy Process”, Information Sciences, 170, 191-210.#
37. Lauren Sculthorpe-Petley, Careesa Liu, Sujoy Ghosh Hajra, Hossein Parvar, Jason Satel, Thomas P. Trappenberg, Rober Boshra, Ryan C.N. D’Arcy, A rapid event-related potential (ERP) method for point-of-care evaluation of brain function: Development of the Halifax Consciousness Scanner, Journal of Neuroscience Methods, Volume 245, Pages 64-72, 30 April 2015#
38. Zhu, K.J., Jing, Y., Chang, D. Y.,(1999).A discussion on Extent Analysis Method and applications of fuzzy AHP., Research, Volume, Pages 450–456.#
39. Zhu, K. J., Jing, Y., and Chang, D. Y., (1999), “A Discussion on Extent Analysis Method and Applications of Fuzzy-AHP”, European Journal of Operational Research, 116, 450-456.#
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41. Chang, D. Y., (1992), “Extent Analysis and Synthetic Decision”, Optimization Techniques and Applications, World Scientific, Singapore, 1, 352.#
42. Jian You , C., Lee , C. K. M. , Chen , S. L. , J. Jiao, R., (2012).A real option theoretic fuzzy evaluation model for enterprise resource planning investment, Journal of Engineering and Technology Management, v.29 n.1, p.47-61,v.29 n.1, p.47-61.#
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1. شاهرودی، کامبیز؛ پرویز احمدی و فاطمه زاهدیان، معرفی مدلی برای پیاده‌سازی سیستم ERP در سازمان‌های ایرانی، کنفرانس ملی بهینه‌سازی مصرف انرژی در علوم و مهندسی، بابل، دانشکده فنی و حرفه‌ای الزهرا بابل، 1393.#
2. امیری‌راد، ندا؛ سیدمجتبی کاوسی داودی؛ سهیل سعدی‌نژاد و اسماعیل نجفی، ارائه یک مدل انتخاب سیستم برنامه‌ریزی سازمانی (ERP) براساس اطلاعات فازی شهودی، کنفرانس بین‌المللی توسعه و تعالی کسب و کار، تهران، مؤسسه مدیران ایده‌پرداز پایتخت ویرا، 1393.#
3. احمدی، هادی و حشمت‌الله حسنی پیرمحمدی، بررسی و مرور مدل‌های اندازه‌گیری موفقیت FRP، همایش ملی مهندسی رایانه و مدیریت فناوری اطلاعات، تهران، شرکت علم و صنعت طلوع فرزین، 1393.#
4. پیک فلک، نسیم؛ محمد داورپناه جزی و سیامک گراکویی، ارائه استراتژی جدید در مدیریت تغییرات به منظور پیاده‌سازی موفق ERP، همایش بین‌المللی مدیریت، تهران، مؤسسه سفیران فرهنگی مبین، 1393،#
5. خطیب‌زاده، محسن و محمدرضا ربانی‌نسب، فناوری‌ها و زیرساخت‌های لازم برای پیاده‌سازی موفق سیستم برنامه‌ریزی منابع سازمانی، همایش ملی مهندسی رایانه و مدیریت فناوری اطلاعات، تهران، شرکت علم و صنعت طلوع فرزین، 1393،#
6. شاهرودی، کامبیز؛ پرویز احمدی و فاطمه زاهدیان، معرفی مدلی برای پیاده‌سازی سیستم ERP در سازمان‌های ایرانی، کنفرانس ملی بهینه‌سازی مصرف انرژی در علوم و مهندسی، بابل، دانشکده فنی و حرفه‌ای الزهرا بابل، 1393،#
7. فتاحی، وحید؛ مهدی عسکری‌زاده و اباذر ظهرابی، ارزیابی و انتخاب سیستم ERP با استفاده از تکنیک‌های MADM فازی، دومین کنفرانس بین‌المللی مدیریت، کارآفرینی و توسعه اقتصادی، قم، دانشگاه پیام‌نور، 1392،#
8. بسطامی، نوشین، بررسی عوامل کلیدی موفقیت (CSF) در پیاده‌سازی و اجرای سیستم برنامه‌ریزی منابع سازمان (ERP) با استفاده از تکنیک تاپسیس فازی (FTOPSIS)، همایش بین‌المللی مدیریت، تهران، مؤسسه سفیران فرهنگی مبین، 1393.#
9. عظیم‌زاده، عباس؛ عباس کرامتی؛ مصطفی گلبهارزاده و سیدرضا سید طبیب، رتبه‌بندی تأمین‌کنندگان ERP براساس یک روش تصمیم‌گیری چند معیاره فازی (مطالعه موردی: در شرکت گروه ملی صنعتی فولاد ایران)، دومین کنفرانس بین‌المللی مدیریت، کارآفرینی و توسعه اقتصادی، قم، دانشگاه پیام‌نور، 1392،#
10. Onut,S., Efendigil, T. (November 2010),A theorical model design for ERP software selection process under the constraints of cost and quality: A fuzzy approach, Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology, Volume 21 Issue 6, pp. 365-378.#
11. Sadra Ahmadi, Elpiniki Papageorgiou, Chung-Hsing Yeh, Rodney Martin, Managing readiness-relevant activities for the organizational dimension of ERP implementation, Computers in Industry, Volume 68, Pages 89-104, April 2015#
12. Wei, C.C. and Wang, M.J., (2004). “A comprehensive framework for selecting an ERP system”. International Journal of Project Management 22, pp.161-169.#
13. Wei, C.C., Chien, C.F. and Wang, M.J., (2005). “An AHP-based approach to ERP system selection”. International Journal of Production Economics 96, pp.47-62.#
14. Lin, C. H., (2002). “An ERP application study on college property management system”. Master Thesis, Nanhua University, Chiayi, Taiwan, R.O.C.#
15. Luo, W. and Strong, D.M., (2004). A Framework for Evaluating ERP Implementation Choices 51(3), pp. 322-333.#
16. Teltumbde, A., (2000), “A framework of evaluating ERP projects”, International Journal of Production Research, No. 38, pp. 4507–4520.#
17. Cristina Lopez, Jose L. Salmeron, Dynamic risks modelling in ERP maintenance projects with FCM, Information Sciences, Volume 256, Pages 25-45, 20 January 2014.#
18. Abdoulmohammad Gholamzadeh Chofreh, Feybi Ariani Goni, Awaluddin Mohamed Shaharoun, Syuhaida Ismail, Jiří Jaromír Klemeš, Sustainable enterprise resource planning: imperatives and research directions, Journal of Cleaner Production, Volume 71, Pages 139-147, 15 May 2014#
19. Lee, J.W. and Kim, SH. (2001), “An integrated approach for interdependent information system project selection”, International Journal of Project Management, No.19, pp.111–118.#
20. Shih-Wen Chien, Han-Chieh Lin, Chih-Ting Shih, A Moderated Mediation Study: Cohesion Linking Centrifugal and Centripetal Forces to ERP Implementation Performance, International Journal of Production Economics, Volume 158, Pages 1-8, December 2014#
21. Wilson, F., Desmond, J., and Roberts, H. (1994), “Success and failure of MRPII implementation”, British Journal of Management, No. 5, pp.221–40.#
22. May,J. , Dhillon,G. , Caldeira,M. (2013). Defining value-based objectives for ERP systems planning, Decision Support Systems, v.55 n.1, p.98-109.#
23. Saaty, T.L. (1980), .The Analytic Hierarchy Process, McGraw-Hill, New York.#
24. Tzeng, G.H., Huang, J.J. (2011). Multiple Attribute Decision Making Method and applications, CRC Press, Taylor & Francis Group.#
25. Kumar, V., Maheshwari, B., Kumar, U.,) 2002(. Enterprise resource planning systems adoption process: A survey of Canadian organizations. International Journal of Production Research 40, 509–523.#
26. Motwani, J., Mirchandani, D., Madan, M., Gunasekaran, A., 2002. Successful implementation of ERP projects: Evidence from two case studies. International Journal of Production Economics 75, 83–96.#
27. Changquan Long, Xu Lei, Jie Chen, Yun Chang, Antao Chen, Hong Li , Event-related potential parameters of category and property violations during semantic category-based induction, International Journal of Psychophysiology, Available online 16 April 2015.#
28. Buckley, J. J., (1985), “Fuzzy Hierarchical Analysis”, Fuzzy Sets and Systems, 17, 233-247.#
29. Chang, D. Y., (1996), “Applications of the Extent Analysis Method on Fuzzy-AHP”, European Journal of Operational Research, 95, 649-655.#
30. Fatemeh Razavipour, Reza Sameni ,A study of event related potential frequency domain coherency using multichannel electroencephalogram subspace analysis, Journal of Neuroscience Methods, Available online 7 April 2015.#
31. Lootsma, F., (1997), Fuzzy Logic for Planning and Decision-Making, Kluwer, Dordrecht.#
32. Cristina Lopez, Jose L. Salmeron, Dynamic risks modelling in ERP maintenance projects with FCM, Information Sciences, Volume 256, Pages 25-45, , 20 January 2014#
33. Duru,O., Bulut,E. and ,Yoshida,S.(2012.). Regime switching fuzzy AHP model for choice-varying priorities problem and expert consistency prioritization: A cubic fuzzy-priority matrix design, Expert Systems with Applications: An International Journal, v.39 n.5, p.4954-4964.#
34. Lee,S. , Kim,W. , Kim,Y.M , Joo Oh,K .(2012) . Using AHP to determine intangible priority factors for technology transfer adoption, Expert Systems with Applications: An International Journal, v.39 n.7, p.6388-6395.#
35. Sheu, J. B., (2004), “A Hybrid Fuzzy-Based Approach for Identifying Global Logistics Strategies”, Transportation Research, 40, 39-61.#
36. Kulak, O., and Kahraman, C., (2005), “Fuzzy Multi-Criterion Selection Among Transportation Companies Using Axiomatic Design and Analytic Hierarchy Process”, Information Sciences, 170, 191-210.#
37. Lauren Sculthorpe-Petley, Careesa Liu, Sujoy Ghosh Hajra, Hossein Parvar, Jason Satel, Thomas P. Trappenberg, Rober Boshra, Ryan C.N. D’Arcy, A rapid event-related potential (ERP) method for point-of-care evaluation of brain function: Development of the Halifax Consciousness Scanner, Journal of Neuroscience Methods, Volume 245, Pages 64-72, 30 April 2015#
38. Zhu, K.J., Jing, Y., Chang, D. Y.,(1999).A discussion on Extent Analysis Method and applications of fuzzy AHP., Research, Volume, Pages 450–456.#
39. Zhu, K. J., Jing, Y., and Chang, D. Y., (1999), “A Discussion on Extent Analysis Method and Applications of Fuzzy-AHP”, European Journal of Operational Research, 116, 450-456.#
40. Tsai, W.H., Lee, P.L. (January, 2012). Yu-Shan Shen , Hsiu-Ling Lin, A comprehensive study of the relationship between enterprise resource planning selection criteria and enterprise resource planning system success, Information and Management, v.49 n.1, p.36-46.#
41. Chang, D. Y., (1992), “Extent Analysis and Synthetic Decision”, Optimization Techniques and Applications, World Scientific, Singapore, 1, 352.#
42. Jian You , C., Lee , C. K. M. , Chen , S. L. , J. Jiao, R., (2012).A real option theoretic fuzzy evaluation model for enterprise resource planning investment, Journal of Engineering and Technology Management, v.29 n.1, p.47-61,v.29 n.1, p.47-61.#
43. Ishizaka, A., Nguyen, N.H. (July, 2013).Calibrated fuzzy AHP for current bank account selection, Expert Systems with Applications: An International Journal, v.40 n.9, p.3775-3783.#
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