بررسی نقش بازاریابی در شرکت‌های کوچک و متوسط مستقر در پارک علم و فناوری استان آذربایجان‌شرقی
محورهای موضوعی : پارکهاي علم و فناوري و مراکز رشدحسین عباسی اسفنجانی 1 , ام البنین اسدی قربانی 2 *
1 - دانشگاه پیام نور تهران
2 - دانشگاه پیام نور تهران
کلید واژه: تئوری بازاریابی خود بازاریابی خود برندیابی شرکت‌های کوچک و متوسط پارک علم و فناوری,
چکیده مقاله :
در بسیاری از کشورها، شرکت‌های کوچک و متوسط بخصوص شرکت‌های مستقر در پارک‌های علم و فناوری بعنوان موتور اقتصادی عمل می‌کنند و بازاریابی یک فعالیت مهم در این کسب و کارها می‌باشد. امّا، درک بازاریابی، کارکردها، نقش و اهمیت آن از سوی مدیران/مالکان این شرکت‌ها و نیز موانع موجود از سوالات و ابهاماتی است که بایستی بدان پاسخ داده شود. در این راستا، پژوهش حاضر با هدف بررسی نقش بازاریابی در شرکت‌های کوچک و متوسط مستقر در پارک علم و فناوری استان آذربایجان‌شرقی انجام گرفته است. برای رسیدن به اهداف پژوهش از رویکرد کیفی و روش مطالعه موردی بهره گرفته شد. جامعه آماری پژوهش شامل مدیران/مالکان شرکت‌های مستقر در پارک علم و فناوری استان آذربایجان‌شرقی بوده که با استفاده از روش نمونه‌گیری هدفمند تعداد 10 نفر به عنوان نمونه انتخاب شدند. داده‌های اولیه با انجام مصاحبه‌های عمیق و نیمه ساختاریافته جمع آوری و با استفاده از روش استقرایی مورد تجزیه و تحلیل قرار گرفت. یافته‌های پژوهش حاکی از آن است که بازاریابی بعنوان مجموعه فعالیتها و اقداماتی که در شرکت‌های بزرگ مورد استفاده قرار می‌گیرد، چندان در شرکت‌های مورد مطالعه درک نشده بود. امّا، ارتباطات بازاریابی دهان به دهان، شناخت نیاز مشتریان و داشتن تعامل و روابط بلندمدت با مشتری از جمله مهم‌ترین فعالیتها و اقدامات بازاریابی در این شرکت‌ها بود که بیشترین نقش را در رشد و بقای آن‌ها داشته است. تمرکز مصاحبه‌شوندگان بیشتر بر اجرای روزمره برخی وظایف بازاریابی محدود شده و در زمینه اجرای طرح بازاریابی به صورت جامع، از تخصص و منابع مالی کافی برخوردار نبودند.
In many countries, small and medium sized enterprises (SMEs), especially enterprises in science and technology parks act as economic engine and marketing is an important activity in these businesses. But, understand marketing, functions, role and importance of it by managers / owners of these enterprises and also the questions raised barriers that must be answered to it. In this regard, the present study aimed to investigate the role of marketing in small and medium enterprises based in East Azarbaijan Province Science and Technology Park has been done. To achieve the research objectives of qualitative approach and case study method was used. The study population consisted of managers / owners of enterprises based in East Azarbaijan Province Science and Technology Park that is using purposive sampling method, 10 samples were selected. Initial data collected using semi-structured interviews and analyzed using the inductive method was used. The results indicate that marketing as a set of activities and measures that are used in large companies, particularly in the studied companies were not understood. However, word of mouth marketing communication, understanding customer needs and having long-term interaction and relationship with the customer was the most important marketing activities and actions that had the most significant role in the growth and survival of them. Most interviewees focus on the daily execution of some tasks limited marketing and implementation of a comprehensive marketing plan for, the expertise and financial resources were not sufficient.
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