از بازاریابی انبوه تا بازاریابی الکترونیکی یک‌به‌یک
محورهای موضوعی : مديريت تکنولوژيآرش بهشتیان اردکانی 1 * , محمد فتحيان 2
1 - دانشگاه علم و صنعت ایران
2 - دانشگاه علم و صنعت ایران
کلید واژه: بازاریابی انبوه بازاریابی الکترونیکی بازاریابی یک‌به‌یک مدل سازی پاسخ فناوری اطلاعات,
چکیده مقاله :
روش‌های سنتی بازاریابی، تمرکز بر پوشش عده زیادی از مشتریان در مقیاس وسیع و با تبلیغات یکسان دارند و نظرات مشتریان مختلف را در نظر نمی‌گیرند. این تبلیغات با وجود هزینه زیاد، تعداد اندکی از مشتریان هدف را جذب می‌نمایند. این بدان معنا است که قسمت اعظمی از بودجه بازاریابی اتلاف می‌شود. با پیشرفت فناوری اطلاعات، اینترنت، تجارت الکترونیکی، کسب‌وکارهای الکترونیکی و توسعه‌ی انواع مدل‌های بازاریابی الکترونیکی، شرکت‌ها موفق به دریافت اطلاعات کاربران به‌صورت بلادرنگ و با هزینه کمتر شدند. رشد روزافزون داده‌های مشتریان، افزایش فضای رقابت و قابلیت‌های جدید فناوری اطلاعات، شرکت‌ها را به سمت بهبود استراتژی‌های بازاریابی با در نظر گرفتن ارتباط مستقیم با مشتریان و اجرای بازاریابی یک‌به‌یک سوق داده است. همچنین برای افزایش موفقیت بازاریابی یک‌به‌یک و شناسایی مشتریانی که با احتمال بیشتری به فعالیت‌های بازاریابی پاسخ مثبت می‌دهند، می‌توان از مدل‌سازی پاسخ استفاده کرد. در این مقاله، ابتدا مشکلات ناشی از بازاریابی انبوه و لزوم حرکت به سمت روش‌های نوین بازاریابی مطرح شده است. سپس سیر تحول استراتژی‌های بازاریابی، از بازاریابی انبوه و سنتی تا بازاریابی الکترونیکی یک‌به‌یک با استفاده مؤثر از فناوری اطلاعات، مورد بررسی قرار گرفته‌شدهاند. در ادامه آن نیز به تشریح اجزای اصلی بازاریابی الکترونیکی یک به یک پرداخته شده است. شرکت‌ها با شناسایی و اعمال مراحل اصلی بازاریابی یک‌به‌یک الکترونیکی، که در این مقاله ارائه شده‌اند، می‌توانند در راستای جذب مشتریان جدید، ترغیب مشتریان فعلی به خرید و حفظ مشتریان وفادار و درنتیجه افزایش سودآوری خود گام بردارند.
Traditional methods of marketing used to focus on covering a large number of customers with the same advertising methods and did not consider the various customer preferences. Despite the high cost of advertising, a small number of target customers were being attracted by these methods. With the advancement of information technology, Internet, e-commerce, e-business and e-marketing development models, companies can collect user, information in real-time and at a lower cost. The rapid growth of customer data, competition and new IT capabilities have forced companies to improve marketing strategies by taking direct relationship with customers and execute One-to-One marketing. Response modeling can also be employed to increase the chance of success in one-to-one marketing by identifying the customers who are more likely to respond to marketing activities. In this paper, the weaknesses of mass marketing and the need to move towards new methods of marketing have been proposed. After that, the evolution of marketing strategies from mass and traditional marketing to One-to-One electronic marketing by using information technology has been presented. Then it outlines the main components of one-to-one marketing. By applying the concepts that have been presented in this paper, Companies can identify and apply the main components of one-to-one marketing. Therefore, they can attract new customers, encourage existing customers to buy and maintain loyal customers. As a result, they can be more successful in their marketing activities and increase their profits.
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