Saeed Saeida Ardekani Articles List

List of Articles Saeed Saeida Ardekani

Open Access Article
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1 - The Role of IT in Establishing Electronic Customer Relationship Management (eCRM)
Mohammad hosein Jarahi Saeed Saeida Ardekani Mohammad Zareiyan

Emergence of new technologies such as Information Technology has extensive and profound effects on different dimensions of organization. One of these Dimensions, is Customer relationship management (CRM). Information Technology is one of the main aspects of CRM. The app More

Emergence of new technologies such as Information Technology has extensive and profound effects on different dimensions of organization. One of these Dimensions, is Customer relationship management (CRM). Information Technology is one of the main aspects of CRM. The application of IT in CRM cause to make a new concept that is called Electronic Customer Relationship Management (eCRM). The purposes of this article; first, Survey eCRM in to multilateral dimension. Second, expressing development in traditional CRM and third, studing differences between CRM and eCRM. Then recognize definition, characteristics and status of eCRM. Next step, consider the various uses of IT in CRM and present opportunities in CRM that provide through IT. Then express the simple implementation of eCRM, along with the essential points. In addition, challenges and threats suffered eCRM and errors in its implementation are discussed. Next part is review of a successful implementation case of eCRM. At the end, trends and future perspectives of eCRM are explorered. Manuscript profile
Open Access Article
- Abstract Page
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2 - Developing a Model Based on the Applications of Organizationl Informational Portal in E-Commerce Corporate Workspace
Leila Malekpour AmirReza Konjkav Monfared Saeed Saeida Ardekani
10.52547/jstpi.20859.16.63.1

20.1001.1.17355486.1399.16.63.6.9

Concerning the expanding online communication bandwidth and the importance of using enterprise portals and the attention to information management in organizations based on E-Commerce, in the orded to increase productivity and competitive power, effective and efficient More

Concerning the expanding online communication bandwidth and the importance of using enterprise portals and the attention to information management in organizations based on E-Commerce, in the orded to increase productivity and competitive power, effective and efficient use of organizational information portals is essential. To this end, the purpose of this research is to identify and build a relationship using structural-interpretive modeling between the functions of an organization’s information portal to increase productivity in the online business workspace. This research is practical in terms of purpose and descriptive terms of nature. For this purpose, in the first step, the dimensions of the model, theoretical literature, and interviewing with experts including professors and related specialists (management and IT) were identified. In the next step, a structural-interpretive modeling method was used in order to build a relationship between the dimensions and the model presentation. In this method, the research model was presented based on expert’s opinions and analysis. The research results illustrate the process of acquiring knowledge management through other identified functions of organizational information portals in the workspace, showing that communication with professionals leads to three dimensions of faster and more structured access to information as well as collaboration that will create integrated information. Finally, this knowledge management is formed through integrated information. Overall, the research showed that using organizational information portals and optimizing its applications at the company level can be achieved one of the most important components in the management of online business companies that is knowledge management. Manuscript profile

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List of Articles Saeed Saeida Ardekani